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Fix voice navigation problems

When you navigate to a place, you can hear voice directions. Learn how to fix voice navigation problems on your mobile devices.

Step 1: Turn on your device’s volume.

  • Make sure that your phone or tablet’s volume is on and not muted. After you start navigation, turn up your volume.

Step 2: Make sure voice is turned on in the Maps app.

  1. On your Android phone or tablet, open the Google Maps app Maps.
  2. Start navigation.
  3. At the top right, you should see Sound Sound. If you don’t see this, tap Mute Mute and then Sound Sound. Google Maps should start talking.

Step 3: Turn up the volume in the Maps app.

  1. On your Android phone or tablet, open the Google Maps app Maps.
  2. Tap your profile picture or initial Account Circle and then Settings Settings and then Navigation settings and then Voice level.
  3. Choose Louder.

Step 4: Choose which speakers to use.

  1. On your phone or tablet, turn on Bluetooth.
  2. Pair your phone or tablet to your car.
  3. Set the source for your car's audio system to Bluetooth.
  4. On your Android phone or tablet, open the Google Maps app Maps.
  5. Tap your profile picture or initial Account Circle and then Settings Settings and then Navigation settings.
  6. Choose an option:
    • To hear navigation from your car speakers, turn on Play voice over Bluetooth.
    • To hear navigation from your phone or tablet’s speaker, turn off Play voice over Bluetooth.
      • Notes:
        • On Google Maps for Android version 9.13 and up, you can play a test sound. To play a test sound, open the Google Maps app Maps and then your profile picture or initial Account Circle and then Settings Settings and then Navigation settings and then Play test sound. You'll hear "This is what it will sound like when navigating with Google Maps."
        • If you want to charge your phone or tablet, use a charging-only USB cable or a power adapter. Connect it to an outlet or cigarette lighter.

Step 5: Download voice directions.

  • Sometimes voice directions aren’t downloaded or must be updated on your phone or tablet. When this happens, you’ll hear a chime instead of voice directions.
    1. Make sure you're connected to the internet. If you have a strong internet connection, voice directions will download faster.
    2. Get directions.
    3. Use the Google Maps app as you normally would. Voice directions are downloaded while you have the Maps app open.
    4. When the voice directions download is complete, you'll hear directions instead of chimes when navigating to a place.
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