Manage account users, contacts, and access

Multiple users and contacts are able to access a single Manufacturer Center account with different levels of access. In order to access a Manufacturer Center account, the account admin must add you as a user or contact. All users and contacts are able to choose their own preferences.

  • Standard: Ability to sign in to Google Manufacturer Center and edit anything in the account (except add, edit, or delete other users).
  • Admin: Standard account access, plus the ability to add, delete, or edit users and contacts in the "Users and contacts" tab.
  • Email contacts: No account access, but will receive emails based on preferences.

Invite new users and contacts

If you’re an admin, you can invite others to access your Manufacturer Center account from the "Users and contacts" tab under "Settings". These invited users and contacts sign in to the account with their own logins, so that you can safeguard your login information.

Admin:

  1. Sign in to your Manufacturer Center account.
  2. Click the "Settings" menu Google Ads | tools [Icon] in the upper right hand corner.
  3. Click Users and contacts.
  4. Under "Users", click Add user.
  5. Enter the email address of the person that you want to invite.
  6. Select the access level that you'd like to grant to the user or contact.
  7. Click Save.

Email contact:

  1. Sign in to your Manufacturer Center account.
  2. Click the "Settings" menu Google Ads | tools [Icon] in the upper right hand corner.
  3. Click Users and contacts.
  4. Under "Email contacts", click Add email contact.
  5. Enter the email address of the person that you want to invite.
  6. Select the access level that you'd like to grant to the user or contact.
  7. Click Save.

Email addresses for new users and contacts must be associated with a Google account. If email addresses aren't associated with a Google account, users and contacts can set up that association. New users and contacts will need to enter their current email addresses when prompted.

When you add an email contact to your Manufacturer Center account, Google may need to verify the new email address. The owner of the new email address needs to select the link in the email from Google to verify their email address.

Note: Google won't send messages to an email on file until a new email address is verified.

Change email preferences

All users and contacts may select their own email preferences. If you’re an account admin, you can adjust the types of emails that users and contacts will receive. You can choose from mandatory service announcements, tips and best practices, surveys and beta invites, and feed processing notifications.

To change email preferences for a user or contact:

  1. Sign in to your Manufacturer Center account.
  2. Click the "Settings" menu Google Ads | tools [Icon] in the upper right hand corner.
  3. Select Users and contacts.
  4. Click the email address of the person whose preferences you’d like to adjust.
  5. Under "Email notifications", toggle the switch on or off for each type of email.
  6. Click Save.

Tip

Admin users can adjust their own preferences from either the "Users and contacts" page or the "Preferences" page. Learn more about managing your account settings

Edit user roles

If you’re an admin, you can edit user roles:

  1. Sign in to your Manufacturer Center account.
  2. Select the "Settings" menu Google Ads | tools [Icon] in the upper right hand corner.
  3. Click Users and contacts.
  4. Click the email address of the person whose preferences you’d like to adjust.
  5. Select the role that you'd like to grant to the users.

Revoke user and contact roles

If you’re an admin, you can remove users and contacts from the Manufacturer Center account. The users and contacts will no longer be able to sign in to the account or receive emails once you remove them.

To remove users and contacts:

  1. Sign in to your Manufacturer Center account.
  2. Select the "Settings" menu Google Ads | tools [Icon] in the upper right hand corner.
  3. Click Users and contacts.
  4. Select the users or contacts whose roles you’d like to remove.
  5. Click Remove user or Remove contact.
  6. Confirm the removal in the prompt that appears.
Note: Any user or contact can be removed by someone with administrative access, except for the last remaining users with administrative access.

Remove your own account access

If you no longer wish to have your Google account linked to a Manufacturer Center account, you can remove your own access. Once you remove yourself from a Manufacturer Center account, access is revoked and you will not be able to view or make changes to the account. You must reach out to a Manufacturer Center account admin to regain access.

Note: If you're a Manufacturer Center admin, you won't be able to remove your Google account unless there is another admin user already associated with the account.

To remove your own account:

  1. Sign in to your Manufacturer Center account.
  2. Click the "Settings" menu Google Ads | tools [Icon] in the upper right hand corner.
  3. Select Preferences.
  4. Click Remove access.
  5. Click Remove access again to confirm the removal of your account.

Troubleshoot access issues

If you're having trouble signing in to your Manufacturer Center account, make sure that you're signed into the correct Google account. If you're using the correct username and password, try deleting your cookies and cache before trying to access Manufacturer Center again. Additionally, enable SSL 2.0 and cookies and confirm that any automatic configuration scripts or proxies that you're using aren't disabling cookies. Learn more about enabling cookies

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