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Why are my emails going to recipient spam? How can I stop this? 0 Recommended Answers 32 Replies 994 Upvotes
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I send email from a me.com email address through Gmail. Recently a large number of my emails are not arriving at the recipient and when I contact them by phone to check, the email is in their spam folder. In some cases it has not arrived at all. These are people who are in my contacts list (and I'm in theirs) in some cases, and in others they are new recipients that are not expecting emails from me (and therefore cannot add me in advance to their contacts). I only ever send to one, or two, recipients at a time so not bulk emails.  It is happening when I send from Iphone gmail, Windows Easymail for Gmail, and Mac OS Gmail platforms. It even happens sometimes when I reply to an email I have in my Inbox. 
I have no way of knowing if my emails are being received which is obviously an untenable situation for work, and for home, email. 
Can anyone explain what is happening, and what I can do to stop it?
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If your domain is a G Suite/Google Apps account, the domain administrator usually has access to  24/7/365 support from Google - see this page.   Non G Suite users, or users of free consumer "@gmail.com" accounts, cannot be helped by using that link. 
 
G Suite accounts can also use https://toolbox.googleapps.com/apps/checkmx/, and the helpful links there.
 
Otherwise, if some, all, or most of your emails to Gmail accounts are being classified as spam at the Gmail end, or Google are blocking your domain, or Google give a warning to the recipient, or if in some cases your mail is delayed before reaching Google at the last hop, or if (again in some cases) your mail is delayed internally at Google, you will need to comply with the Bulk Sender's Guidelines  at https://support.google.com/mail/answer/81126?hl=en&vid=1-635789122382665739-3305764358  (Note:  this page is badly named, it applies to ALL domains sending to GMail and G Suite accounts.)
 
In particular, pay attention to:-
 
 
(these above links in blue are "clickable")
 
Changes to MX records may take up to 72 hours to filter through the Internet.
 
Also check your TLS  https://www.checktls.com/TestReceiver  Google require at least TLSv1.2
 
If the issue is with forwarded mail, you should read 
 
Another possibly helpful link https://glockapps.com/blog/remove-ip-address-gmail-blacklist/
 
If you are receiving a message "this message is not RFC 5322 compliant:", then you need to read, and comply with https://support.google.com/mail/?p=RfcMessageNonCompliant
 
If other Google users have marked your mail as Spam, Google will have learnt from this.  You need to get your mail marked as "non spam".
 
Please also check your emails (both body and signature) for spammy content e.g. lots of exclamation marks; "must read"; attention getting, large and/or gaudy coloured text; text the same colour as the background; tiny text; [almost] zero height images; links hidden under text, images or links with a different URL; etc.  All or any of these may mark you as a spammer by Google.
 
 
If your IP is marked as a Spam Hoster, you will also need to clean this up with your service provider.  Google maintain their own lists, but this posting certainly cannot help you.  Removal from a spam hosting list can take up to four weeks to filter through.  Even after that, Google may treat you account very cautiously, until proven as non spammer.
 
http://goo.gl/FQXdHx is helpful for bulk email senders and marketers. And this link https://www.unlocktheinbox.com/resources/emailauthenticationcan be very useful as well.
 
If your domain previously had a bad reputation, and the problems hopefully have now been corrected, Google may treat your mail with caution for some time, until your credentials are established to their satisfaction.
 
And, as a matter of interest https://support.google.com/mail/answer/1366858?hl=en helps recipients understand why mail is flagged as Spam by Gmail.  Also see https://www.whatcounts.com/2012/03/gmail-spam-warnings-and-their-meanings-for-email-marketers/
 
After doing all this, and the problems persist, you can use  https://support.google.com/mail/contact/msgdelivery All errors need to be corrected, before doing this.
 
mxtoolbox has some good paid services available to help with your email delivery.  www.mxtoolbox.com
 
Finally, as we can only give general advice (unless your domain is a G Suite account), you may need to seek further help, if necessary, from your domain hoster, or employ the services of an IT contractor.
 
Repeating - G Suite accounts generally (if qualified) have 24/7/365 support for the domain administrator - see this page.  Non G Suite users, nor users of free consumer "@gmail.com" accounts, will not be helped in this link.
 
 
Any 'phone numbers you find on the Internet, or posting here,  pretending to be Google support, are scammers. They cannot help, may hack you, and/or install ransomware.  https://support.google.com/faqs/answer/2952493?hl=en
 
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I think you misunderstood; it is not emails TO gmail accounts that are going to spam, it is emails from my gmail account TO other people that are going to spam.
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Are you sending through a domain?
 
Or are you just using the plain vanilla consumer Gmail ("@gmail.com")
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My emails are going right to peoples spam folder. I am using a free email account ending @gmail.com. This is a big problem because my clients cant find the email and end up using somebody else.
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Please check your emails (both body and signature) for spammy content e.g. lots of exclamation marks; "must read"; attention getting, large and/or gaudy coloured text; text the same colour as the background; tiny text; [almost] zero height images; links hidden under text, images or links with a different URL; etc.  All or any of these may mark you as a spammer at Google.
 
If your recipients have previously marked your email as Spam, Google will have learnt from this.  The recipients will need to mark as "Not Spam".
 
https://support.google.com/mail/answer/1366858?hl=en  helps recipients understand why mail is flagged as Spam by Gmail.  Also see http://goo.gl/FQXdHx   
 
 Your account may have been spoofed;   even if you close the account, there is nothing you can do to stop this.  https://support.google.com/mail/answer/50200?hl=en
 
However you should read http://gmailaccountrecovery.blogspot.com/#security and go to section "When you reclaim your account", and also read http://gmail-tips.blogspot.com/2012/01/how-not-to-get-hacked.html in case you have been hacked.
 
Also check all your account security - follow all steps at https://support.google.com/mail/answer/7036019?co=GENIE.Platform%3DDesktop&hl=en 
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I am having the same issue. I don't know how to do all the technical stuff to see what is wrong, and have submitted feedback to Google 3 times already. My emails often go to spam (not always), sometimes even when I'm added to the Safe Sender list. This happens with internal company emails also. What can we do?
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Mike
 
Ask you domain admin people for help here.
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We don't have a domain admin. We are a startup of 4 people, none of whom know why this is happening or how to fix it.
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I am having the same issue. Is it possible to change a setting so that a particular address or domain stops getting sent to spam?
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I am having the same issue with gmail. My emails get blocked or get marked as spam when my email address is in the body of the mail or included in the text of an attachment. 
I do not have a website which could cause this issue. Has anyone else found a solution?
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