Alexander Booth 7687
Original Poster
Jan 18, 2022

Email from QuickBooks using Gmail address does not reach recipients

Email from QuickBooks using Gmail address does not reach recipients

Here QuickBooks suggests Solution 3: Configure server to accept QuickBooks Online mail server host names and IP addresses

https://quickbooks.intuit.com/learn-support/en-uk/manage-customers/3-solutions-for-when-customers-aren-t-receiving-your-emails/01/239588

How should I add this massive list of server host names and IP addresses to my Google workspace domain DNS settings?
Details
Managing Settings and Mail,Safari,Mac
Locked
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
Last edited Jan 18, 2022
All Replies (10)
Keith R (The Sweeper)
Gold Product Expert
My aim is to sweep up old unanswered questions.
Jan 19, 2022
Hi Alexander, what server name are you using in your Quickbooks setting?  If you use smtp.gmail.com you wont need to authenticate the QB servers.
Alexander Booth 7687
Original Poster
Jan 19, 2022
We are using Google workspace for our business email for our main domain and so we are using MX records such as this ALT3.ASPMX.L.GOOGLE.COM. And so we don't use smtp.gmail.com.
Keith R (The Sweeper)
Gold Product Expert
My aim is to sweep up old unanswered questions.
Jan 20, 2022
Then that is your problem.  I'm not asking about MX records, they are for receiving messages.
What server do you have in Quickbooks for sending messages?
Alexander Booth 7687
Original Poster
Jan 20, 2022
Many thanks for your help on this Keith. I guess I'm at fault here as we probably do use smtp.gmail.com although the precise settings are hidden by Mac mail - it is a G mail account for sending.

Within QuickBooks I have a choice of sending through my own email address (Google workspace) or quickbooks@notification.intuit.com. Both seem to have trouble reaching the recipients.

I think usually these recipients are using Outlook and when using my email address it looks like a spoofed account.
Keith R (The Sweeper)
Gold Product Expert
My aim is to sweep up old unanswered questions.
Jan 21, 2022
Are you sure that Quickbooks is sending messages through Mac Mail?  Most of the previous Quickbooks users I have helped had email sending settings within QB itself.
User 16980205192146744323
Jan 21, 2022
Please help as my gamil recovery www.talhakhan9966@gmail.com
Alexander Booth 7687
Original Poster
Jan 21, 2022
No I didn't mean the QuickBooks is sending through Mac mail, just at the precise SMTP settings are hidden when sending normal mail.
Keith R (The Sweeper)
Gold Product Expert
My aim is to sweep up old unanswered questions.
Jan 21, 2022
There should be a place in QB where you enter settings for sending as your Gmail account.  You should be able to see the SMTP server there.
Alexander Booth 7687
Original Poster
Jan 21, 2022
I don't get the SMTP server settings I just get the opportunity to link to my Gmail account like this:
The image is not visible due to forum settings.
Keith R (The Sweeper)
Gold Product Expert
My aim is to sweep up old unanswered questions.
Jan 21, 2022
OK, QB is now using the most secure connection, OAuth, so the settings are automatic and mail sent through your Gmail/Google account is as authentic as sending from the Gmail website.

To provide any other advice I would need to know the domain name of the account.  Your domain needs to have correct Internet records to ensure reliable delivery.
false
5957106926506931456
true
Search Help Center
true
true
true
true
true
17
Search
Clear search
Close search
Main menu
false