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9/6/17
Original Poster
shveckle

Gmail Label notification now after Android 8.0 Oreo

I have my label notifications set up perfectly.  I had one label that I had make an incoming sound.  It worked great and it was important for replying to job assignments.  Now the whole notification system changed for Android 8.0 and not sure how to get this feature back.

I want no sound notification on any of my other emails or labels or in boxes.  Only just one label do I want a sound for the incoming email.  how do I go about that now?

Lara
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All Replies (316)
Nina - Community Specialist
9/7/17
Nina - Community Specialist
Hi Shveckle,

Welcome to the Gmail Help Forum!

Could you please confirm if you're referring to receiving 'sound on' for all the email notifications currently in your Gmail? Let's look into this further. There are two aspects in the issue:
1. Ensuring to turn off notifications for other emails in the inbox.
2. Receiving notifications for the label being referred to.

With reference to not enabling notifications for other emails, please try the steps below:
  1. Open the Gmail app Gmail.
  2. In the top left, tap Menu Menu
  3. Tap Settings.
  4. Select your account.
  5. To turn off notifications, uncheck the box next to "Notifications."
To receive notifications pertaining to one label:
  1. Open the Gmail app Gmail.
  2. In the top left, tap Menu Menu.
  3. Tap Settings.
  4. Select your account.
  5. Tap Manage Labels.
  6. Tap one of your labels, like Important.
  7. Tap Sync messages and then Last 30 days or All. If you don't sync messages, you can't turn on notifications for that label.
  8. Choose your notification settings for that label. Repeat this for any labels you want to get notifications for.

I’d suggest you try the steps above, and share your findings. Let me know if the issue continues, I will investigate it further.


Best,

Nina

9/8/17
Original Poster
shveckle
Okay, so I went over this with support chat on my phone.  It seems there is no way to get it back to the way it was before the system update to Oreo.

What it used to be is that I would have silent notifications on my Android bar for a few of my labels but only one label had a sound and bar notification with every incoming message.   It seems with the new update I have not found a way to do that.  

I found a compromise, the compromise is that I have no silent bar notifications on any labels and only have the one label have both sound and bar notification.  This is how I did that:  
The compromise I made is that I open Gmail app and then go to general settings and then go to Manage notifications.  There I pick my account and put it on high and there I can pick my sound and turn vibrate on.
Then I go back to settings and pick my email account and go to manage labels. there I have to uncheck Label notifications on everything except the one that I want to make a sound.  It is the best I can do.  So there will be no bar notifications at all for any of the emails except for the label that I checked both things on which will have the bar notifications and the sounds. 

while on the last Android system software I was able to have bar notifications and no sound on all the labels I picked and then was able to pick sound notifications for the one label I wanted as well as vibrate with also picking a particular sound on that one notification.

It is a compromise because I can deal with not having the silent notifications in the bar for my inbox, etc.  I can just look at that when I want but the work email I need it to alert me right away with a different sound than anything else so I can reply to accept the job asap.

What should happen is under the manage label section it should have when you check both checks, where it says sound and vibrate enable, you should be able to pick what sound you want either default or a new sound as well as vibrate or no vibrate. That is what seems to be missing.  So there should be a way to pick like a different sound for each label or pick no sound for one label, have another label with a different sound, and another label with a different sound then the other label and so on.

So for the general settings of the account of manage notifications it should be on high where it makes a sound and then when you go to the manage labels you should be able to check either the check once or the 2 checks and if you check the 2 checks you should be able to then pick the sound you want for each label either default, no sound, or a new sound (where even with new sound you can pick no sound or any sound)

Lara
9/8/17
Original Poster
shveckle
Okay Nina, this doesn't work:

With reference to not enabling notifications for other emails, please try the steps below:
  1. Open the Gmail app Gmail.
  2. In the top left, tap Menu Menu
  3. Tap Settings.
  4. Select your account.
  5. To turn off notifications, uncheck the box next to "Notifications."
To receive notifications pertaining to one label:
  1. Open the Gmail app Gmail.
  2. In the top left, tap Menu Menu.
  3. Tap Settings.
  4. Select your account.
  5. Tap Manage Labels.
  6. Tap one of your labels, like Important.
  7. Tap Sync messages and then Last 30 days or All. If you don't sync messages, you can't turn on notifications for that label.
  8. Choose your notification settings for that label. Repeat this for any labels you want to get notifications for.

I’d suggest you try the steps above, and share your findings. Let me know if the issue continues, I will investigate it further.


So if in the first thing for general settings if I click on Manage Notifications and I put it on medium, the choices for importance are: Urgent, High (Make Sound), Medium (No Sound), Low ( No sound or visual interruption.

So the problem is if I pick Medium no sound, no matter what I check in the manage labels, no sound will be made. Bar notifications come up but no sound. If I pick High (make sound) then every label makes a sound if I have checked in the manage labels "Label notifications". If I uncheck "label notifications" then I will get no sound and no notification in the bar.


Lara

Nina - Community Specialist
9/11/17
Nina - Community Specialist
Hi Shveckle,

Thanks for sharing the findings.

To help me investigate the issue better, could you please share a screenshot of the settings referred to: high, medium, low from your device. Please grey out all the confidential information.

Best,
Nina
toronto99
9/11/17
toronto99
I can report the same issue here. After upgrading to Oreo (on Pixel), my notifications sound settings disappeared.
This was a very critical function for me, I receive hundreds of emails every day and sound labels was the only way for me to know if I should check my email for urgent messages.
Now I have to read my email all day round!
Not sure why such important function would be removed with this upgrade, I wish I did not upgrade to Oreo!
Nina - Community Specialist
9/12/17
Nina - Community Specialist
Hi toronto99,

Welcome to the Gmail Help Forum!

I understand there is a specific issue with receiving email notifications for your emails on your Pixel, after the recent update. Could you please confirm if you're accessing the Android Gmail app, to use your Gmail? If yes, let's start with first checking if the notification settings are turned on using the steps below:
  1. Open the Gmail app Gmail.
  2. In the top left, tap Menu Menu
  3. Tap Settings.
  4. Select your account.
  5. To turn on notifications, check the box next to "Notifications."
  6. Tap Inbox sound & vibrateNote: If you're using Android O and above, tap Manage notifications. Under your account, turn on the Email switch, then tap Email.
  7. Choose your notification settings, including sounds.

I’d suggest you try the steps above, and share your findings. Let me know if the issue continues, I will investigate it further.


Best,

Nina

Henry Hilgendorf
9/13/17
Henry Hilgendorf
Nina,

I am having a similar issue, and your steps do not fix it. I have a Pixel XL and just recently got OREO. Before I had OREO and on my older phone still, I could set different sounds for different labels, similar to how hangouts allows for different sounds from different people. This feature was useful to me because some emails I get I must act on immediately, some are important but can wait, and a vast majority are not important. It was nice to know which was which without stopping.

The steps above allow some control over this but not in the way that we used to have. 
toronto99
9/16/17
toronto99
Hi Nina,
  No, my issue is not receiving email notification. My issue is setting different sound notifications for different labels.
  Now, they all use the same sound for the same account, which is a big loss in functionality. I receive hundreds of emails every day, and now I cannot tell if the emails are urgent or not.

Thanks,
nightdesigns
9/16/17
nightdesigns
Add me to this as well.  Lost the ability to assign different sound notifications for different labels after upgrading my Pixel to Oreo.  Now I can only choose 1 sound for all notifications.  Previously I could assign different sounds to different labels so that I knew what was what without even looking at my phone. 
Nickacs
9/18/17
Nickacs
Yup, Google screwed up and dropped this from 8.0 Oreo.  UGGGGG!!  I use this 100%/24hrs day to monitor my work email coming in my Inbox and know when to respond to them ASAP vs. personal/non work ones.  Cmon Google!  Get this back in ASAP.
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