When you get an email with an attachment, you can download the attachment to your device.
Downloading options
Open an Office file attachment in Docs, Sheets, or Slides
Email.Include attachments when replying or forwarding
Attachments are included when you forward a message, but aren’t automatically included when you reply to a message.
To include the original attachments when replying:
- On your computer, at the bottom of the reply box, click the Down arrow
.
- Click Include original attachments.
.To remove original attachments when replying, go to the right of the attachment, then click .
Attachments won't open or download
Important: If the sender turned on confidential mode, you won't be able to copy or download the message text and attachments.
If attachments won't upload or download, try these steps in order:
- On your computer, check that you're using a supported browser.
- Try turning off extensions you have on your browser one at a time.
- Clear your browser's cache and cookies.
Learn about suspicious attachments
To protect your account from potential viruses and harmful software, Gmail notifies you about suspicious attachments in the email. An attachment may be suspicious because:
- The attachment allows unverified scripts: We can't confirm that the message's attachments are safe to open. If you open the attachments, there's a chance malicious software will run on your computer or device.
- The attachment is encrypted: Some attachments, like documents that require a password to open, are encrypted and can't be scanned for viruses.
- The attachment includes emails (.eml): While we check the message and .eml attachments for spam and viruses, we can't confirm that the sender in the .eml files actually sent those emails. Learn more about authentication.
If the email looks suspicious, don't reply and don't download the attachment. You can:
If the email is from someone you know and trust, ignore the warning.