Spam from your contacts
Normally, we'd expect that you would want to get messages from people on your Gmail contact list. So when you mark one as spam, we’d like to understand why.Was the message suspicious or does it seem like a scam?
It's possible that your contact's email account was compromised and used by someone else to send a malicious message. If it seems like your contact did not write the message, here's what you can do:Was the message simply unwelcome?
- Don't respond. To be safe, don't provide any personal information, click any links, wire money, reply to the message, or download attachments.
- Let Google know. Click Message looks suspicious within the alert. The message will be marked as ‘sent from a compromised account,’ and you'll send a report to the Gmail team to help us improve our detection of compromised accounts. Your contact's account will not be penalized and you'll continue to receive messages from this account in the future.
- Let your friend know. If you know the person on your contact list, please tell them about the suspicious message (not via email--instead try calling, texting, or talking in person). Suggest that they change passwords immediately, and pass along our Gmail Security Checklist.
If you believe that the message is not a scam but you simply did not want to receive it, here's what you can do:
- Let Google know. If this message is spam but doesn't seem malicious or suspicious, click Message is just spam to mark it as as spam and to make the alert disappear. The message and your feedback will be reviewed to help us improve the accuracy of the system we use to detect spam messages.
- Consider removing the address from your contact list. If you want Gmail to route future messages from this address to your Spam folder, you can delete a contact from your Gmail contact list.