About the Recommendations report for Hotel Center

The new Hotel Center Recommendations report helps you understand possible opportunities that you might be missing based on your landing pages, pricing, hotel list feeds, or other settings. 

What’s new?

  • The old Dashboard has been updated and is now called Recommendations report
  • Metric definitions have been updated

How to access the Recommendations report

  1. Sign in to your Hotel Center account
  2. On the left navigation panel, click Recommendations

 

Updated metrics

The following table describes metrics that were updated for the new Hotel Center Recommendations report: 

Column name Updated description
Qualified (was “Eligible impressions”) The total number of opportunities for which you were eligible to enter in the Google Ads auction process. To qualify, you must have a matching hotel, available prices, a landing page match, and a successful feed with no technical issues. This metric is independent of any Google Ads or campaign-related settings (auction, bidding etc).
Qualified Rate (was “Participation Rate”) The percentage of opportunities that qualified for the Google Ads auction process. This value is the number of times a hotel successfully qualified divided by the number of opportunities. 
Total Opportunities (was “Hotel impressions”) For a specific hotel, the total number of opportunities that were available. Opportunities are the total number of instances when a hotel ad could have been displayed to a user. This metric represents the total number of impressions that a hotel has received through Google Hotel Ads over a set period of time. 
Not qualified (was “Missed Participation”) The total number of opportunities that you missed because you didn't qualify to be passed on to Google Ads for potential participation in the auction.
A few reasons for not qualifying include:
  • Not providing Google with a rate that matched the user's query, or the rate was unavailable for those specific itineraries.
  • Not having a matched landing page. Learn more about landing page matching
  • The property was suspended, possibly due to inaccurate pricing. 
  • Your account is suspended due to a low price accuracy score.
This metric doesn’t include opportunities missed due to Google Ads campaign settings or other ads elements, such as an insufficient bid or exceeding your spending cap. Those types of missed opportunities are counted as Partner Missed Impressions and can be found in your linked Google Ads account page.
No availability The number of opportunities that your hotels didn't qualify for because the hotel/itinerary combination wasn't available, or the traveler was ineligible for the rates. To participate in these auctions, you may need to provide more pricing information.
No landing page The number of opportunities that your hotels didn't qualify for because you didn't have a landing page that matched the end-user. Learn more about how to view your landing page opportunities.
No tax breakdown The number of opportunities that your hotels didn't qualify for because one or more of your hotels didn't specify taxes and fees separately. For more information, see the Taxes and Fees Policy.
Suspended The number of opportunities that your hotels didn't qualify for because one or more of your hotels were suspended due to price accuracy violations. Learn more about handling price accuracy violations
Live pricing technical issues The number of opportunities that your hotels didn't qualify for because of technical issues with live pricing. Either you didn’t respond quickly enough to the query, you returned an error, or your response was malformed. Learn more about handling feed status issues using the feed status tool
Live pricing configuration  The number of opportunities that your hotels didn't qualify for because live pricing wasn’t triggered for any of the following reasons:
  • You didn’t have live pricing configured for these searches.
  • You restricted Google from accessing the hotel itinerary in question.
  • Your configured bandwidth had been exceeded. 
Learn more about handling live pricing issues using the feed status tool
Live pricing not triggered The number of opportunities that your hotels didn't qualify for because live pricing wasn’t triggered for any of the following reasons: 
  • You didn’t set a bid.
  • You didn’t have a valid landing page.
  • There were enough prices in the cache. 

Live pricing not available

The number of opportunities that your hotels didn't qualify for because live pricing wasn’t available. Learn more about how to set up live pricing
No price The number of opportunities that your hotels didn't qualify for because no price was offered for the requested itinerary.
Other The number of opportunities that your hotels didn't qualify for due to reasons other than those listed above. This can include instances where the partner wasn't active at the time of the auction or the partner didn't have the hotel in the manifest at the time of the auction. 

Managing columns in the Recommendations report 

Each metric and attribute in the Recommendations report can be displayed as a column, so you can customize your report with the data that is most relevant to you. 

You can select View by to sort your report by date, hotel ID, user country, hotel location, and device type. These variables are considered attributes of the report (i.e. attributes are independent variables and metrics are dependent variables). If certain columns are blank, try viewing the data with more granularity by selecting multiple View by attributes (ex: select both hotel ID and user country). 

To add or remove columns to the Recommendations report, click on the three-dot icon  on top of the report, then select the checkboxes next to the metrics you want to display as a column, then click Update. The report will show the metrics you selected. 

Deprecated metrics

The metrics in the table below were previously populated in the Hotel Ads Center Opportunity Report and can now be found in your Google Ads account. 

Tip

Keep in mind that there are new metrics and variables available in Google Ads that are not listed here. 
Column name Description
Partner impressions

For a specific hotel, the total number of impressions that you won in the auction. An impression is counted when a Hotel Ad is visible to a user, on any of the Google sites they are present on. If the ad required a user action to be visible (e.g. menu expansion, button click, etc), that action was taken in order for the impression to be counted.

Partner impression share

The share of all your impressions that this hotel represents. This value is the Partner Impressions (your impressions won for that hotel) divided by Partner Eligible Impressions (or impressions you were eligible to win).

A value of ".8878" indicates an impression share of 88.78%.

Partner missed impressions The number of impressions that you missed, even though you qualified to participate in the ad auction. This is the difference between Partner Participation (the number of impressions you were eligible to win) and Partner Impressions (the actual number of impressions you won). 
Partner clicks The total number of clicks that your ad received for this hotel.
Missed impression - No bid The number of missed impressions you had because you didn't bid.
Missed impression - Spending cap reached The number of missed impressions your account had because it reached the spending cap. To avoid these missed impressions, you can adjust your budget.
Missed impression - Insufficient bid The number of impressions you missed because your bid wasn't sufficient. To capture these missed impressions, try adjusting your bidding strategy. 
Missed impression - Other The number of impressions you missed for reasons other than those listed above.
The most common cause of this is when you win a position in the "More" menu. This means you didn't miss out due to a low bid or lack of participation, but didn't get an impression because we only log those if the price is actually displayed.

Related links 

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