আপনি যে পৃষ্ঠাটির জন্য অনুরোধ করেছেন সেটি বর্তমানে আপনার ভাষায় উপলভ্য নয়। আপনি পৃষ্ঠার নিচে অন্য কোনও ভাষা বেছে নিতে পারেন বা Google Chrome-এর বিল্ট-ইন অনুবাদ ফিচার ব্যবহার করে আপনার পছন্দের ভাষায় যেকোনও ওয়েবপৃষ্ঠা অবিলম্বে অনুবাদ করতে পারেন।

Reconciliation reports

If you use the commission billing model for your ads, you must reconcile your account with Google at regular intervals. There are two aspects to this:
  • Paying your invoice (you and your TAM coordinate how you do this).
  • Uploading a CSV file (your "reconciliation report") to Google which tells us how much each invoice should be. You upload this report monthly, weekly, or every two weeks.
Important: To avoid double-charging when uploading a new reconciliation file, please ensure that it does not contain any guest stays that have already been reconciled in a previous file.

The reconciliation report lists the bookings from which commissions should be collected. It is typically auto-generated by the hotel or its technical partners.

Be sure you are sending accurate "from" and "to" conversion rates, as inverted rates will make your report incorrect. Your commission multiplied by {commission currency to billing currency conversion rate} should be equal to {commission amount in billing currency}.

Upload a reconciliation report

You can use the Hotel Center to upload a reconciliation report. Your reconciliation reports must conform to the syntax described in Create a reconciliation report.

To upload your reconciliation report using Hotel Center:

  1. In your browser, open the Hotel Center.
  2. Select Account > Commissions. The commissions reconciliation tool displays:
  3. Drag the reconciliation report into the box, or click the box to browse files on your computer. The Hotel Center validates the format of your reconciliation report.
  4. Review the summary report and correct any errors.
    • If your file is missing information, you will see an error message that includes the corrections that need to be made.
  5. Continue to validate your file until all errors are resolved.
  6. Click Confirm to send your file for final reconciliation.
Note: You can also upload a reconciliation report by using the Reconciliation Reports API.

Reporting policy

If Google is not satisfied with the accuracy of your reporting, we may, with at least 7 days' notice and on reasonable grounds, request that you provide documents or records required in order for Google to determine whether your reports or payments made were accurate at the time. If you fail to provide such documents or records, or if Google is not satisfied that they demonstrate the accuracy of your reporting, Google may stop displaying ads for your hotel.

If the reconciliation report is overdue by more than 15 days, Google will automatically stop serving ads for Commission per stay campaigns until the file is uploaded. Once the latest file is uploaded, ads will begin to serve within 3 days.

Frequently asked questions

This section contains frequently asked questions about reconciliation reports.

How are commission (per stay) campaigns billed?

Commission (per stay) campaigns are billed on the 18th of every month based on reported guest stays in the advertiser’s uploaded reconciliation report.

What can I do if I accidentally left out a guest stay for a monthly reconciliation report?

You can include the guest stay in your next monthly reconciliation report.

For example, let’s say you uploaded a reconciliation report for the month of March on April 15th and accidentally left out a guest stay that completed on March 31st. In this case, you can include the March 31st guest stay in the report for the month of April (to be uploaded between May 1st - May 17th).

If something was uploaded incorrectly, you can contact us to address the issue.

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