Fix problems signing in & viewing posts

If you're signed in to a work or school account, the options you see might be different. To learn more, contact your administrator.

Can’t access Google Groups via email

If you're having trouble signing in or seeing emails from your groups, try these solutions.

  • Clear your browser's cache and cookies.
  • Check that you're signed in with the correct email address.
  • Make sure you're an active member. If you were invited to the group, check that you accepted the invitation. If you requested an invite, wait for the email that says your request was accepted.
  • Confirm that the group is active by contacting the group owner.
  • If you're using a bookmark or URL to view the group, try finding the group from the Google Groups homepage.

Can’t access a group through the website

Groups that are restricted require you to sign in to your Google Account. If the email address that was registered to the group isn't linked to a Google Account, create an account for that email address.

Not getting a group’s emails

If you’re not getting emails from your group, check your email delivery setting.

Using new Groups

  1. Sign in to Google Groups.
  2. Click the name of a group.
  3. On the left, click My membership settings.
  4. Under Subscription, choose an option:
    • Each email—Messages sent individually as they’re posted to the group.
    • Abridged—Summaries of up to 150 messages combined into single emails and sent daily.
    • Digest—Up to 25 complete messages combined into single emails and sent daily.
    • No email—Messages from the group are not sent.

    To receive abridged summaries or digests of a group’s messages, you must turn on conversation history for the group.

  5. Click Save changes.

Using classic Groups

  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. At the top right, click My settings.
  5. Select Membership and email settings.
  6. Under "Email delivery preference", make sure you haven't selected Don't send email updates.
  7. Make your changes and then click Save.

You can also join the group with an email account from another email service.

Another possible cause is an email block. Some email services block mail from Google Groups. You can turn off the block feature within your email provider to remove the block.

Getting summaries instead of emails

You might be notified of your group’s posts in batches rather than in single emails. Follow these steps if you want to have each message delivered individually.

Using new Groups

  1. Sign in to Google Groups.
  2. Click the name of a group.
  3. On the left, click My membership settings.
  4. In the Subscription section, select Every new message.
  5. Click Save changes.
Using classic Groups
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. At the top right, click My settings.
  5. Select Membership and email settings.
  6. Next to Email delivery preference, click the Down arrow Down arrow and then Notify me for every new message.
  7. Make your changes and then click Save.

Can't post messages

If you're unable to post messages to your group, try these solutions:

  • Clear your browser's cache and cookies.
  • If you're posting via email, visit the group's "About" page and confirm that you're sending your posts to the correct address.
  • If you belong to a group with restricted membership, sign in to your account and visit the group's homepage. If you're not recognized as a member, you might belong to the group with a different email address.
  • The group settings might restrict posting to group owners and managers only.

Only a certain number of posts are allowed per day. If you're over the limit, you'll see an error message.

Posted messages not appearing

In groups that aren't moderated, posts usually appear after a few seconds. Your post will also show up in search results soon after you submit it.

When you submit a post to a group whose owner moderates all posts, the message isn’t posted to the group until the moderator has approved it.

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