Fix problems signing in & viewing posts

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Find answers to common issues around group access and posting to groups.

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Access & email

Can't access Google Groups by email

If you’re having trouble signing in or seeing emails from your groups, try these solutions:

  • Clear your browser’s cache and cookies.
  • Check that you’re signed in with the correct email address.
  • Make sure you’re an active member. If you were invited to the group, check that you accepted the invitation. If you requested an invite, wait for the email that says your request was accepted.
  • Confirm that the group is active by contacting the group owner.
If you’re using a bookmark or URL to view the group, try finding the group in My groups.
Can’t access a group through the website

Restricted groups require you to sign in to your Google Account. If the email address that was registered to the group isn’t linked to a Google Account, use that email address to Create your Google Account.

Not getting a group’s emails

 If you’re not getting emails from your group, check your email delivery setting.

  1. Sign in to Google Groups.
  2. Click the name of a group.
  3. On the left, click My membership settings.
  4. For Subscription, choose an option:
    • Each email—Messages are sent individually as they’re posted to the group.
    • Digest—Up to 25 complete messages are combined into single emails and sent daily.
    • Abridged—Summaries of up to 150 messages are combined into single emails and sent daily.
    • No email—Messages from the group are not sent.

    To receive abridged summaries or digests of a group’s messages, you must turn on conversation history for the group.

  5. Click Save changes.

You can also join the group with an email account from another email service.

Another possible cause is an email block. Some email services block mail from Google Groups. You can turn off the block feature within your email provider to remove the block.

Getting summaries instead of emails

 You might be notified of your group’s posts in batches rather than in single emails. Follow these steps if you want to have each message delivered individually.

  1. Sign in to Google Groups.
  2. Click the name of a group.
  3. On the left, click My membership settings.
  4. In the Subscription section, select Each email.
  5. Click Save changes.

Posting

Can’t post messages

If you’re unable to post messages to your group, try these solutions:

  • Make sure that you’re using the desktop version of the site. Then, clear your browser's cache and cookies.
  • If you’re posting by email, visit the group's About page and confirm that you’re sending your posts to the correct address.
  • If you belong to a group with restricted membership, sign in to your account and visit the group’s homepage. If you’re not recognized as a member, you might belong to the group with a different email address.
  • Make sure that you have permission to post in that group. The group settings might restrict posting to group owners and managers only.
  • Check that the conversation you’re trying to post to isn’t locked.
  • Verify that you haven’t posted too many times in one day. Only a certain number of posts are allowed. If you’re over the limit, you see an error message.

If you still can’t post, contact the group owner or manager.

Posted messages not appearing

In groups that aren’t moderated, posts usually appear after a few seconds. Your post also shows up in search results soon after you submit it.

When you submit a post to a group whose owner moderates all posts, the message isn’t posted to the group until the moderator has approved it.

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