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In Collaborative Inbox groups, you can assign conversations to group members. This is useful when you want to get a response from a specific member.
Allow conversations to be taken and assigned
Decide who can take and assign conversations, then make sure they have the Who can moderate metadata permission.
- Sign in to Google Groups.
- Click the name of a group.
- On the left, click Group settings
Posting policies.
- In the Who can moderate metadata section, select who should be allowed to take and assign conversations.
- Click Save changes.
Take a conversation
This task requires the Who can moderate metadata permission.
- Sign in to Google Groups.
- Click the name of a group.
- Choose an option:
- To take a single conversation—Click the conversation.
- To take multiple conversations—Point to each conversation
check the box next to the poster's name.
- At the top, click Take
.
Assign or reassign a conversation
This task requires the Who can moderate metadata permission.
- Sign in to Google Groups.
- Click the name of a group.
- Choose an option:
- To assign a single conversation—Click the conversation.
- To assign multiple conversations—Point to each conversation
check the box next to the poster's name.
- At the top, click Assign
.
- Enter the email address of the person to assign the conversation to
click Done.
View conversations that are assigned to you
- Sign in to Google Groups.
- Click the name of a group.
- At the top, in the search bar, click the Down arrow
.
- Click Assigned to
select Assigned to me.
- Click Search.
Mark a conversation as complete
This task requires the Who can moderate metadata permission.
- Sign in to Google Groups.
- Click the name of a group.
- Choose an option:
- To mark a single conversation—Click the conversation.
- To mark multiple conversations—Point to each conversation
check the box next to the poster's name.
- At the top, click Mark as complete
.
Mark a conversation as unassigned
When you unassign a conversation, this removes any assignment, regardless of who made the assignment or who it was assigned to.
This task requires the Who can moderate metadata permission.
- Sign in to Google Groups.
- Click the name of a group.
- Choose an option:
- To mark a single conversation—Click the conversation.
- To mark multiple conversations—Point to each conversation
check the box next to the poster's name.
- At the top, click Drop
.