Troubleshoot issues with your Ad Grants application Use this troubleshooter to resolve any issues with your Google Ad Grants application. Select an issue:You haven’t heard back and don’t know the status of your application.Your account was activated, but your ads aren’t running.Your pre-qualification was rejected and you need more information.Your account can't be activated and you need more information.What reason(s) were you given for pre-qualification rejection?You submitted a website that can’t be approved in its current state.Your organization doesn't meet our guidelines.Your organization did not complete the Ad Grants pre-qualification process.The Google Ads customer ID entered is incorrect.U.S. Dollar wasn't chosen as the currency.Your account includes credit card or other billing information.You did not complete the account creation process.You did not complete the Ad Grants training and quiz.What reason(s) were you given for account activation rejection?Your ads lead to an unapproved or irrelevant website.Your ads and / or keywords aren't mission based.Your product or service category is not mission-based.Your account has insufficient geo-targeting.You didn't build a campaign.Your account does not have conversion tracking set up or it does not meet our requirements.Your campaigns are not using conversion-based Smart bidding.Your ads lead to a non-functional website.Your account does not contain enough sitelink ad extensions.Your account does not have enough ad groups.Your account does not have enough ads.There was a technical issue with your account.Your account has features enabled that aren’t allowed. Was this helpful?How can we improve it?YesNoSubmit