Learn how to fix problems with the Google TV virtual remote

If your Google TV virtual remote isn't working, this article can help fix it.

Check your Wi-Fi connection

Important: To use your phone as a remote, your phone and TV must be on the same Wi-Fi network.

To check or change the connection on your TV:

1. From the Google TV home screen, tap Settings Network and Internet.
2. Confirm the 'Wi-Fi' is on and you’re connected to the correct network.
   • If necessary, select the network you want to connect to.
   • If necessary, enter the password.

To check or change the connection on your Android device:

1. On your Android device, open the Settings app.
2. To find your network or select a different network, tap Network and Internet Wi-Fi.

Restart your Google TV

1. On your Google TV, unplug the power cord.
2. Wait for 10 seconds.
3. Plug in the power cord.
4. Set up the virtual remote again.

Check your remote’s volume settings

1. From the Google TV home screen, tap Settings .
2. Tap Remote and accessories Set up remote buttons Volume control.
3. Confirm 'Volume control' is set to 'Auto (CEC)'.

Related resources

• Cast, connect and control your TV with the Google TV app
• Cast to Google TV
• Cast video from Google Cast-enabled apps to your TV