You may be currently experiencing issues with your TCL TV featuring Google TV. We are aware of these issues and are looking to resolve them through system updates as soon as possible. To ensure you have the latest update, follow the instructions here.

Use your phone as your Google TV remote

To control your Google TV device, you can use the Google TV app on your phone or tablet as the remote.

With the virtual remote, you can:

  • Navigate the TV screen
  • Control media
  • Turn the TV on or off
  • Activate the Google Assistant
  • Change the volume
  • Enter text to perform searches or enter login information

Set up your virtual remote

  1. Turn on your Google TV device.
  2. On your Android phone, open the Google TV app .
  3. Near the bottom right, tap TV Remote .
  4. At the bottom, select your device.
  5. Enter the code shown on your TV screen.
  6. Tap Pair.
Tip: To quickly access the TV remote from any screen on your Android phone, add it to your Quick Settings.

Learn how to fix problems with the Google TV virtual remote

Check your Wi-Fi connection

To use your phone as a remote, your phone and TV must be on the same Wi-Fi network.

To check or change the connection on your TV:

  1. From the Google TV home screen, in the top right, go to the profile icon.
  2. Select Settings and then Network & Internet.
  3. Confirm the Wi-Fi is on and you’re connected to the correct network.
    • If necessary, select the network you want to connect to. 
    • If necessary, enter the password.

To check or change the connection on your phone:

  1. On your phone, open the Settings app.
  2. To find your network or select a different network, tap Network & internet and then Wi-Fi.
Restart your Google TV
  1. On your Google TV, unplug the power cord.
  2. Wait 10 seconds.
  3. Plug in the power cord.
  4. Set up the virtual remote again.
Check your remote’s volume settings
  1. From the Google TV home screen, at the top right, go to the profile icon. 
  2. Select Settings and then Remote & Accessories and then Set up remote buttons and then Volume control.
  3. Confirm “Volume control” is set to “Auto (CEC).”
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