Troubleshoot common issues
Here's how to troubleshoot problems you might have with the managed Google Play store. For complete information on using Google Play in your organization, see the Managed Google Play Help Center.
Issues with finding and installing apps
If you haven't already, restart your device and try your task again. If you're still having trouble afterwards, try the tips in the following sections.There are no apps available or apps are missing in the managed Google Play store
If you open the managed Google Play store, and you see a message saying there are no apps to install, it could mean that that your administrator hasn't added any apps yet. However, it can take several hours after an administrator gives access for an app to become available in the managed Google Play store.
If after several hours you still can’t see the app in the managed Google Play store, you should delete Play Store data so that it refreshes its cache.
To delete work Play Store data on devices running Android in the enterprise:
- Tap Settings .
- In the Device section, tap Apps.
- From the account menu, select Work Profile.
- Scroll to and tap managed Google Play store .
- Tap Clear Data.
- Tap OK and exit Settings.
- Open the apps drawer.
- Tap managed Google Play store and accept the terms and conditions.
If apps are still missing or not available in the managed Google Play store, you should contact your administrator.
- Check that you are connected to the correct network.
If the app is a private app, you may need to be connected to your company's network to install it.
- The app is a paid app and all licenses have been used.
If you try to install a paid app after all the licenses have been used, you should see an error message. In this case, contact your administrator and request them to purchase additional licenses.
Issues with using and removing appsAn app I installed is not behaving correctly, what can I do?
- Tap managed Google Play store .
- Tap .
- Tap Settings.
- Tap Require authentication for purchases.
- Choose one of the following password settings:
- For all purchases
- Every 30 minutes
Disabling password protection may result in unauthorized purchases. We strongly encourage you to keep password protection turned on if others could have access to your device. You assume responsibility for all charges made on your account.
- Enter your password.
Managed Google Play allows your administrator to install apps for your work profile remotely. They can use an administration policy to stop you from uninstalling certain apps. If this is the case, you will see a message stating that you cannot uninstall the app.
In addition, apps that come pre-installed on your device can't always be uninstalled. For more information, contact your administrator or go to Delete or disable apps on Android.