Google Play Pass FAQs: What You Need to Know

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Google Play Pass gives you access to a curated selection of over 1000 apps and games. Play without ads or in-app purchases, and discover new titles all the time. The apps, games, and offers available through Play Pass differ depending on your country.
 
Eligibility:
Google Play Pass is offered in limited regions. To see if you can get Google Play Pass, please check if it's available in your country
Please take a moment to review the Google Play Pass requirements
To activate Google Play Pass as a family group member, first ensure that you have accepted the family invitation via email or SMS. For more information, learn how to join a family group
 
How to subscribe:
Open the Google Play Store app 
At the top right, tap the Profile picture
Tap Play Pass and then Get started
Follow the on-screen instructions
 
Trouble Subscribing to Google Play Pass:
Ensure that Play Pass is available in your country and meets all the Google Play Pass requirements, and please avoid using a VPN to subscribe to Play Pass
If your payment is being declined, fix the payment issues on your account
 
To manage your Play Pass subscription:
Open the Google Play Store app 
At the top right, tap the Profile picture
Tap Payments & subscriptions and then Subscriptions and then Play Pass
To cancel your subscription, please visit this link and ensure that you're logged into the correct Google Account
 
Why Am I Being Charged for Apps When I have a Google Play Pass?
If you're seeing charges while having Play Pass, it's because the app you're trying to get isn't part of the Play Pass selection. Only apps within the Play Pass catalog are free with your subscription
The app may not be included in Google Play Pass anymore
 
When an app or game leaves Play Pass, here's what changes:
You can keep using it, but you might see ads or need to pay for in-app purchases
You can still use it for a while, but eventually, you'll have to buy it separately
You can also uninstall the app if you want to
 
How to See If an App Is Free with Play Pass?
If an app is included in Play Pass, you'll see the distinctive Play Pass logo  prominently displayed on the app page in the Google Play Store
 
Why Am I Not Seeing Play Pass Offers?
You won't see any offers during your Play Pass trial or promotional period. They'll appear once you switch to a regular paid subscription
While Play Pass offers are updated throughout the month , offer availability can vary by account and region. It's common for Play Pass offers to be different for everyone, so you might not see the same ones as your friends and family
Play Pass Offers are only available for apps that are not included as part of the Play Pass subscription, you might still get ads and find in-app purchases in these apps
If you're under a Family Plan, just so you know, the offers go to the head of the household
If you encounter a "can't apply offer" error while attempting to apply a promotional offer, it signifies that the offer is not valid for your account. To proceed with your purchase without the offer, remove the offer from your account and retry the purchase
To use an offer, you have to save it to your account first
Ensure the promotion hasn't expired
Check if the promotion has already been redeemed, as this may prevent you from using it
Learn more about Play Pass in this help section
 
Thanks,
Google Play Team

Google Play Pass FAQs: What You Need to Know

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