Jun 12, 2024
Unauthorised payments taken
I have been going backwards and forwards with this for almost a year. My mobile carrier (O2) take zero responsibility, and told me to contact Google. Trying to sort this online via the Google page is almost impossible. Now I discover that claims can't be more than 4 months old. Can anybody point me in the right direction, please?
Informational notification.
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
Last edited Jun 12, 2024
All Replies
Hello,
welcome to google play forum,
We do apologize for the inconvenience and understand the situation you are going through. However, let me help you in resolving your issue.
*Has any credit been deducted from you account?
*Was the credit deducted from the same device you are using?
*As the terms and services display, the restriction will only be activated in the same device but if you google account has been accessed from a different device than there is no restriction to be applied.
*Also, if your certain that a credit has been deducted you can claim a refund through here Report unauthorized charges
__________
thank you for contact google play forum and we are happy to serve you
if you have more question do not hesitate to contact google play forum
Jun 12, 2024
I had a total of £598.56 taken from my account. 24 payments were charged to my O2 account. 8 payments were charged to my PayPal account. The deductions were not made via my personal device.
I have been trying to get this resolved for almost a year. I initially contacted my mobile carrier (O2) but they said that it was the responsibility of Google to resolve it. I have been trying to do this but I have been unsuccessful due to the very difficult process vie the Google page. I have also been online and looked through forums to see if there is any further advice. One of the major issues is that Google asks for a correlation ID for each payment. These are unobtainable. Today I saw a comment on one of the forums that said that the transaction ID for each payment can be entered instead of a correlation ID, as long as it is entered with only letters and number (removing the . and -). I went through the 32 payments and wrote done all of the payment IDs. When entering the info on the Google page I was then presented with a message that said transactions must be less than 4 months old.
Looking online, it appears that this type of fraudulent activity is quite common. The very disappointing this is that Google do not appear to take much responsibility, and it leaves people like me at a financial loss.
Jul 2, 2024