1 wrz 2023

I have money on my Google play balance but when I try to use it it won't let me click on it to useit

I have used play store credit before but now when I try to use it on different apps it shows the balance I can see it then I go to click on it and it won't do anything please help me

Szczegóły

Google Play Purchase and Payments,Android,Fix an issue or problem

Zablokowany

Powiadomienie informacyjne.

To pytanie jest zablokowane i nie można na nie odpowiadać.

Treści zamieszczane przez społeczność mogą być niezweryfikowane lub nieaktualne. Więcej informacji

Wszystkie odpowiedzi (13)

Warlock

Diamentowy Ekspert Produktowy

Hello, How can I help?

6 wrz 2023

Hello,

Here are some things you can try:

Make sure that you are signed in to the correct Google account.
Check your Google Play balance to make sure that there is enough money to cover the purchase.
Try restarting your device.
Clear the cache and data for the Google Play Store app.
Uninstall and reinstall the Google Play Store app.
Contact Google Play support for help.

Here are the steps on how to clear the cache and data for the Google Play Store app:

Open the Settings app on your device.
Tap Apps & notifications.
Tap See all apps.
Scroll down and tap Google Play Store.
Tap Storage.
Tap Clear cache.
Tap Clear data.
Restart your device.

Here are the steps on how to uninstall and reinstall the Google Play Store app:

Open the Settings app on your device.
Tap Apps & notifications.
Tap See all apps.
Scroll down and tap Google Play Store.
Tap Uninstall.
Tap Uninstall again to confirm.
Go to the Google Play Store website and download the Google Play Store app.
Open the Google Play Store app and sign in to your account.

If you have tried all these steps and are still having trouble using your Google Play balance, you can contact Google Play support for help.

-Warlock.

User 6750183332019436828

7 paź 2023

I'm still having this problem tried everything asked support no help no idea what to do now. just a waste of money

User 7938248967489360049

7 gru 2023

Stop posting this nonsense fix it doesn't work. I'm having the same problem. I bought two Google play gift cards from MY AMAZON ACCOUNT and can't use them. All I'm told is there are inconsistencies and that's it. Sounds like Google needs to review whatever their specialist team is doing because it sure as shit isn't their job.

Scouselas

26 gru 2023

100% keep getting the same reply. Inconsistencies on my account but they don't have the access to tell me what they are. I've been back and forth with them for a month and not 1 step further

User 12385363409743593407

6 paź 2023

Contacted. 4 times during 12 days! Nothing fixed, nothing done! Everyone promising to help, but no one helping at all! What a costumer "service"!

User 12385363409743593407

11 paź 2023

Yes, I was lost count how many times I was send. All I get is excuses. That's it, no help, no suggestions, nothing at all. They just guessing what may be wrong instead of help. For almost 3 weeks I'm stuck with have balance, but not able to pay with it at all. Was clean and uninstall, but nothing was help... And no support one helps too. Shame. Such big company, but don't know how to help they own costumers who paying for they jobs....

Ostatnia modyfikacja: 11 paź 2023

MARLEN LARES

16 paź 2023

I agree same problem here and no response

User 3888241634916528037

29 gru 2023

It's been over a year and I still can't use my credits. Support is useless.