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11/21/19
google music manager "couldn't connect to google play. Check your internet connection and try again" 0 Recommended Answers 193 Replies 536 Upvotes
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I reset my computers and ever since ever time I try to log into the google music manager I get this message. 2 different windows 10 computers same problems. "couldn't connect to google play. Check your internet connection and try again"
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11/24/19
How can there be no replies to this yet?
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11/24/19
I figured it out! (YMMV - this worked for me.)

- Open Windows Security.
- Click Firewall & network protection (even if it says it's deactivated).
- Click "Allow an app through the firewall" at the bottom of the window
- Click "Change settings"
- Make sure there's a check mark for both Private and Public next to Google Talk Plugin
- Click OK.

Using the 2 step verification should now work if you use the phone call pass code method.
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11/24/19
I've done permitted the music manager map access to every network (no sign of Google Talk Plugin).  Regardless of the method of approving, the music manager window goes to "couldn't connect to google play."  On one magic occasions I was advised that the number of devices on my account was maxed out in spite of that not being the case (only 3 devices listed) but I deleted one just in case.  Went through the sign-in process again... and couldn''t connect to google play after getting authorized.
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11/25/19
I'm still experiencing this same issue whether or not Music Manager is allowed through Firewall or Antivirus.
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12/1/19
Same issue with mine. If I turned firewall or not. I even followed the way of pressing up, up, down, down, left, right, left, right, b, a (as it says on Google page) but still comes back with "couldn't connect check internet connection). Any ideas uncle Google?
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12/3/19
Same issue - I also noticed that when it sends the notification to my phone to say "Yes" - I say "Yes" and no response.  I have to send the code via Text - then the music manager responds only to say it's can't connect.
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12/4/19
This happens to me too. I open Music Manager and it makes me login. It is obviously connected to the internet because if I enter the wrong password it knows and makes me enter the correct password.  Then it goes straight to the window that says "Couldn't connect to Google Play. Check your Internet connection and try again." Only option is to click 'Retry' which just starts the cycle over. I did add Music Manager to the firewall exemption as well.

Edit: Turns out I didn't have the public network selected in the firewall. I'm not sure why that should matter but I selected Public as well and now it connects.
Last edited 12/4/19
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12/4/19
I still can't log in and have tried everything above.  SUPER frustrating that I can't upload my itunes music & playlists!  I have music that I've purchased/burned from CD's that isn't available on spotify.  switched to the pixel after 7 years with an iphone and i'm loving everything about it EXCEPT this!!
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12/4/19
Tried all these suggestions.  Disabled firewall, and added rule allowing the music manager app through private firewall and windows 7 firewall.  Still "Couldn't connect to google".   

The process of enabling access seems like it might not ever resolve (I said "Ok" after the up/down/up process, but when I repeated the process later, after the code failed to submit, I was asked to authorized google play music to have access again, which implies it did not go through the first time).

Still not working
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2/1/20
انا لم يرسل الي رمز تحقق وتم قفل حسابي كله من سوبر سيل
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