Known issues

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Device deauthorization limit

We recently made a change to our device policy for music on Google Play. Any user can associate up to 10 devices to his or her account. Once you have connected 10 devices, you may add a new device only by deauthorizing an existing one from your account, and you may do this up to four times per year.

We limit the number of times you can swap out new devices at the request of some of our music partners in an effort to limit abuse. We understand this has caused some issues for users who often deauthorize and reauthorize the same device, and we are currently re-implementing the solution in a way that works for our users and music partners.

We apologize for any inconvenience and will update this page as new changes are made.

Ongoing issues

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I'm repeatedly asked to sign in to my account prior to adding music from Google Play

We're aware of the issue and working on a fix. In the meantime, you should be able to work around the issue by using the following steps:

  1. Logout
  2. Login directly to wallet.google.com/manage
  3. Try adding music from Google Play again

Alternatively, you can clear your browser cache and then try purchasing your music.

Contact Google Play support

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Incorrect album art

We're currently investigating reports of album art appearing for incorrect artists, and are working on a fix.

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Incorrectly hitting the 20,000-song limit

We're aware of an issue with larger libraries that causes users to prematurely hit the 20,000-song limit, and are working on a fix.

Recently fixed

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"Connection to Service Failed. Check your internet connection and try again."

We recently made some changes that should prevent the 'Connection to Service Failed' error some users received while attempting to use the Music Manager with any Linux version where the SSL certificates are not stored in the default /etc/ssl/certs/ location.