/googleplay/community?hl=en
/googleplay/community?hl=en
5/16/18
Original Poster
binarymelon2

No longer able to redeem digital movie codes

I am getting the following error when trying to use a redemption code for a digital movie.

This account cannot redeem Play balance promotion codes and promotional items.

This was never an issue before and my entire movie collection is associated with my google apps legacy account.
Community content may not be verified or up-to-date. Learn more.
Recommended Answer
Was this answer helpful?
How can we improve it?
All Replies (105)
LMckin51-G-Suite-Product Expert
5/16/18
LMckin51-G-Suite-Product Expert
Unfortunately Google play Product is not covered under the GSuite agreement and is not supported in any of the support channels. I'll go ahead and move your thread to the Google play Product Help Forum as they might be able to help you.


Joe Steinbring
5/16/18
Joe Steinbring
I'm apparently having the same problem.
Eva - Community Specialist
5/17/18
Eva - Community Specialist
Hi Binarymelon and Joe,

Welcome to the Google Play Help Forum.

To understand the issue better, let me know if you're trying to redeem your Digital Copy of movies purchased on DVD and Blu-ray. If yes, I'd like you to make sure that you carefully enter the code following the instructions included with your movie.

For further assistance, you can find help with your code on the redemption website or through our partners (Disney/HBO/Sony). Learn to redeem Digital Copy of movies purchased on DVD and Blu-ray in this useful help center article.

If the issue persists, I'd suggest you share a few screenshots of your screen including the error message. Also, gray out any personal/account information from the screenshots.

Keep me posted.

Best,
Eva
5/17/18
Original Poster
binarymelon2


Baddest Shirt Co.
5/17/18
Baddest Shirt Co.
I'm having the same issue. Same screen shot.
99 MORE
Gerry Mattix-Wand
1/17/19
Gerry Mattix-Wand
I am trying to use a redemption code to download an assistive technology app for a non-verbal student.  The app is called talktablet and I am getting this same error about the account not being able to redeem the code.  The error is listed as fixed, but I am having the problem.  How do I get this app for my student?
 
This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

Badges

Some community members might have badges that indicate their identity or level of participation in a community.

 
Google Employee — Google product team members and community managers
 
Community Specialist — Google partners who help ensure the quality of community content
 
Platinum Product Expert — Community members with advanced product knowledge who help other Google users and Product Experts
 
Gold Product Expert — Community members with in-depth product knowledge who help other Google users by answering questions
 
Silver Product Expert — Community members with intermediate product knowledge who help other Google users by answering questions
 
Product Expert Alumni — Former Product Experts who are no longer members of the program
Community content may not be verified or up-to-date. Learn more.

Levels

Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.

false
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
84680
false