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What to do if you’re a victim of a gift card scam

If you’re a victim of a scam involving Play Gift Cards, here’s what to know:

Get my money back

Google Play Gift Cards are not redeemable for cash, not reloadable and non-refundable, unless required by law.

Learn more about the Google Play Gift Card Terms of Service.

Any information that you can give will allow us to investigate and may help us prevent future scams.

Replace my stolen or lost gift card

Google Play gift cards cannot be resold, exchanged or transferred for value, so we will not be able to issue you a new gift card. Please read the Google Play Gift Card Terms of Service for more information.

Report the scam to proper authorities

Immediately report the scam to your local police department and the Federal Trade Commission.

Report the scam to Google

If you report the scam, you may be taking actions that can help stop the scammer and may help us prevent similar suspicious activities in the future.

Report the gift card scam to Google

Avoid scams in the future

Scammers can use different ways to trick people into providing Google Play gift cards.

In most situations, the scammers will call, saying that you owe money for taxes, bail money, debt collection, and more. Then they’ll tell you that to avoid getting arrested, or getting your SSN, or physical items taken, you have to pay them using gift cards.

  • Google Play gift card codes can only be used to buy on the Google Play Store. Google Play gift cards cannot be used to pay for taxes, concert tickets, bail money or any other items that are not on the Google Play Store.
  • Never provide gift card codes to anyone that you do not know as payment. Once you provide the codes to a scammer, they’ll likely spend the funds on the card immediately.

Other questions about Google Play gift cards

Learn more about what you can do with gift cards.

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