Fix gift card error “That code doesn't work. Try a different one, or learn more about potential problems with gift cards”

First, try redeeming the gift card on your mobile device.

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menu and then Payment methods and then Redeem code.
  3. Enter your code.
  4. Tap Redeem.

Note: If you are currently traveling, try redeeming the gift card again when you get back to your home country.

If you still can’t redeem your gift card, please fill out the form below.

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