Fix problems signing in to Play Games or other apps

You can try to clear your data and cache from Google Play services, Play Games or the game that you have trouble with:

  1. Open your settings app Settings app.
  2. Tap Apps and notifications and then See all apps.
  3. Scroll down and tap Google Play Games.
  4. Tap Storage and then Clear storage.
  5. Re-open the Play Games app.

You can also re-try these steps for Google Play services or the game that you're having trouble with.

Fix problems signing in to one game

If you have trouble signing in to one specific game, contact the developer. Find out how to contact an Android app’s developer.

Fix problems if you can’t sign in to multiple games

Turn on automatic sign-in

Check for any updates for your game

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menu and then My apps and games.
  3. Apps with an update available are labelled 'Update'. You can also search for a specific app. 
  4. Tap Update.

Uninstall and reinstall the game

If you uninstall a game, you might lose data when you reinstall it.
  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menu and then My apps and games.
  3. Tap on the app.
  4. Tap Uninstall
  5. When the uninstall has completed, tap Install.

Contact us

Talk to our team for help with signing in.

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