Fix Google Play Games mobile app sign-in problems

Use the steps below to fix Google Play Games mobile app account problems, such as:

• Google Play Games mobile app login failed.
• You can’t sign in to a game.
• Your Play Games profile won’t load.
• The Google Play Games mobile app says that your account is unsupported.

Clear the cache for the Google Play Games mobile app

1. Open your device's Settings app.
2. Tap Apps and notifications See all apps.
3. Scroll down and tap Google Play Games.
4. Tap Storage Clear storage.
5. Re-open the Play Games app and try to sign in again.

You can also re-try these steps for Google Play services or the game that you're having trouble with.

Fix problems signing in to one game

If you have trouble signing in to one specific game, contact the developer. Find out how to contact an Android app’s developer.

Fix problems if you can’t sign in to multiple games

Turn on automatic sign-in

Learn how to turn on automatic sign-in.

Check for any updates for your game

1. Open the Google Play Store app .
2. At the top right, tap the profile icon.
3. Tap Manage apps and device. Apps with an update available are labelled 'Update available'.
4. Tap Update.

Uninstall and reinstall the game

If you uninstall a game, you might lose data when you reinstall it.

1. Open the Google Play Store app .
2. At the top right, tap the profile icon.
3. Tap Manage apps and devices  Installed.
4. Next to the app, tap Uninstall.

Learn more about uninstalling an app.

Contact us

Talk to our team for help with signing in.