Fix problems signing in to Play Games or other apps

Clearing data and cache from Google Play services, Play Games or the game you have trouble with might help.

  1. Open your Settings app Settings app.
  2. Tap Apps & notifications and then See all apps
  3. Scroll down and tap Google Play Games.
  4. Tap Storage and then Clear storage.
  5. Re-open the Play Games app. 

You can also re-try these steps for Google Play services or the game that you are having trouble with.

Fix problems signing in to one game

If you have trouble signing in to one specific game, contact the developer. Learn how to contact an Android app’s developer.

Fix problems if you can’t sign in to multiple games

Turn on automatic sign in

Check for any updates for your game

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menu and then My apps & games.
  3. Games with an update available are labeled "Update." You can also search for a specific game. 
  4. Tap Update.

Uninstall and re-install the game

If you uninstall a game, you might lose data when you reinstall it.
  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menu and then My apps & games.
  3. Tap on the game.
  4. Tap Uninstall
  5. When the uninstall has completed, tap Install.
 

Contact us

Talk to our team for help with signing in.

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