Use the steps below to fix Google Play Games Mobile App account problems, such as:
- Google Play Games Mobile App login failed.
- You can’t sign in to a game.
- Your Play Games profile won’t load.
- Google Play Games Mobile App says your account is unsupported.
Clear the cache for Google Play Games Mobile App
- Open your device's Settings app.
- Tap Apps & notifications See all apps.
- Scroll down and tap Google Play Games.
- Tap Storage Clear storage.
- Re-open the Play Games app and try to sign in again.
You can also re-try these steps for Google Play services or the game that you're having trouble with.
Fix problems signing in to one game
If you have trouble signing in to one specific game, contact the developer. Learn how to contact an Android app’s developer.
Fix problems if you can’t sign in to multiple games
Turn on automatic sign in
Check for any updates for your game
- Open the Google Play Store app .
- At the top right, tap the profile icon.
- Tap Manage apps & device. Apps with an update available are labeled "Update available."
- Tap Update.
Uninstall and re-install the game
If you uninstall a game, you might lose data when you reinstall it.
- Open the Google Play Store app .
- At the top right, tap the profile icon.
- Tap Manage apps & devices Installed.
- Next to the app, tap Uninstall.