Check and fix Play Protect certification status

Devices that are Play Protect certified:

• Include proprietary apps under licence from Google.
• Have passed Android compatibility testing.

Only Play Protect-certified devices are eligible to include Google apps, like the Google Play Store app. If your device isn't Play Protect certified, Google doesn't have a record of the device's Android compatibility test results.

Tips:

• Device certification is separate to Google Play Protect, which protects devices from harmful apps. Turning off Google Play Protect will not fix a 'Device is not certified' issue. See below for how to fix the 'Device is not certified' issue.
• Devices that aren't Play Protect certified may not be secure.
• Devices that aren't Play Protect certified may not get Android system updates or app updates.
• Google apps on devices that aren't Play Protect certified aren't licensed and aren't real Google apps.
• Apps and features on devices without Play Protect certification may not work correctly.
• Data on devices without Play Protect certification may not have a secure backup.

Verify your device certification status

1. Open the Google Play Store app .
2. At the top right, tap the profile icon.
3. Tap Settings.
4. To check if your device is Play Protect certified, tap About.

What to do if you see 'Device is not certified'

Check if your device is on the list of certified devices.

If it's not listed: Your device isn't Play Protect certified.

If it's listed: Tap Fix device issue, if this doesn't completely fix the problem, here are some steps that you can take based on the information provided.

Message	What it means	What you can try
Your device has no network connection	There was a problem with the network connection between the device and Play systems.	Make sure that you're connected to a stable Internet connection by opening your Settings app and visiting Network and Internet or Connections. Find out how to fix Internet connection issues.
Google Play services is out of date	The version of Google Play services installed on your device is outdated.	Find out how to update Google Play services.
Google Play services can't be found	Your device couldn't detect Google Play services. You may have disabled or not installed Google Play services for your device.	Turn on Google Play services for your device: Open the Settings app . Tap your profile All services. Under 'Privacy and security', tap System services Google Play services Download.
Lock bootloader to fix issue	Your device failed Play Protect certification checks because its bootloader is unlocked. To improve the device security state, you need to lock the bootloader.	To lock your device's bootloader, follow the instructions your device manufacturer provided.
Reset device to fix issue	Your device may be rooted or modified to run a custom Android OS.	We recommend that you try each of these steps. After each step, check if the problem is resolved. If not, continue to the next step. If your device is rooted, unroot it. Security risks with modified (rooted) Android versions Check and update your Android version. Perform a factory reset. Restore your device to its factory state. You must flash the original, manufacturer-signed Android build that came pre-installed on your device. For device-specific instructions, we recommend that you check your manufacturer's support site.
We recommend checking for and installing the latest system updates for your device	System updates, like Android OS and security updates, often fix device issues. While this isn't a guaranteed fix, it's likely to help fix your issue.	Check and update your Android version. Try to restart your device if no updates are available.
There was an issue found with your device	Your device failed Play Protect certification checks. The most common reasons are: Unlocked bootloader Modded Android OS Rooted device	To lock your bootloader or flash a system image, refer to the instructions above the rows of this table.
Something went wrong. Please try again later.	The attempt to fix the device certification issue failed with an unknown error. The error may be temporary.	Wait for at least 10 minutes and then try again.

Tip: If your device is certified but fails the fix steps, contact your device manufacturer for a Play Protect-certified device.

If your device is certified and you received an alert that it's not, you can send feedback to help us review the alert.

1. On your device, open the Settings app .
2. Tap your profile picture.
3. At the bottom, tap Give feedback.
4. Enter details about what happened.
   • If your issue is with an app: Include the name of the app that you used when you received the error and add the hashtag #appissue.
   • If your issue is device related: Include the type of device that you used when you received the error and add the hashtag #deviceintegrity.
5. For more information on the error, tap System logs.
6. Tap Send .

What to do if you can't check your device's certification status

If you don't have Google Play installed or can't sign in to Google Play: Check if your device is on the list of certified devices.

If it's not listed: Your device isn't Play Protect certified.

If it's on the list: We'd like more information about your experience. You can start a new thread in the Android community to help us review the alert.

1. Go to the Android Help Community. You can post in any language.
2. At the bottom, tap Ask now.
3. Type in your question.
4. Tap Continue.
5. For the down arrow options:
   • First down arrow: Tap Google Play services.
   • Second down arrow: Select your Android version. Learn how to check your Android version.
   • Third down arrow: Select your phone manufacturer. If it's not listed, tap Other.
6. Tap Continue.
7. Add details about what you did when you received the error.
8. Tap I'm not a robot Post.

Related resources

• Android – Certified