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Claim gift card rewards

Some gift cards include promotions which give you extra rewards when you redeem the gift card. These rewards can include pieces of digital content such as a movie rental, a music download, or an in-app item. You get the reward when you redeem your gift card or promo code. 

Redeem rewards 

To claim a reward, redeem an eligible gift card on the Google Play Store app:

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menuand thenRedeem.
  3. Enter your gift card code. 
  4. You will see a confirmation that the gift card redemption was successful. 
  5. You’ll also see a notice that you earned a reward. This reward is now saved to your account. Then:
    • Tap Get to claim your reward.
    • Tap Not now to use it later. See "view saved rewards" below to find out how. 

Note: If your reward is an in-app item, you can only claim it when you redeem your gift card using the Play Store app. If you redeem your gift card at play.google.com, the reward will be added to your account but you will have to claim it in the app on your device. See “View saved rewards” below to find and use gifts on the Play Store app. 

View saved rewards

To view and use your saved rewards:

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menuand thenAccountand thenRewards.
  3. Follow the instructions to use your reward. 

Issues when you redeem rewards

In-app item already exists

You can’t redeem rewards for in-app items you already have. 

In-app items can include things like a sword that gives you more power in a game or a key that unlocks more features in an app. 

If you have an item which is the same as your reward, use your existing item before you claim the reward:

Step 1: Use your existing in-app item

  1. Open the app or game where you have the in-app item.
  2. Use the item.
  3. Move on to Step 2. 

Step 2: Use your reward

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menuand thenAccountand thenRewards.
  3. Follow the instructions to use your reward.
I redeemed my gift code on my computer

If your reward is an in-app item, you can only claim it when you redeem your gift card using the Play Store app.

If you redeem your gift card on play.google.com, the reward will be added to your account but you will have to claim it in the app on your device.

To see and use your in-app item reward on the app:

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menuand thenAccountand thenRewards.
  3. Follow the instructions to use your reward. 
I redeemed my gift code from an unsupported device

You can’t claim rewards when redeeming on an unsupported device. 

If you redeem a code from an unsupported device, your gift card balance will be added but the reward will not be added to your account. 

Redeem your code again from a supported device to get your reward:

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menuand thenRedeem.
  3. Enter the code you already entered when you redeemed your gift card the first time. 
  4. You will see two messages. The first will say “This gift card has already been redeemed.” Below it you’ll see “Congrats! You earned a reward. Get it now!” This means the reward has been added to your account. 
    • Tap Get to claim your reward.
    • Tap Not now to use it later. 
I redeemed my gift code on a device on an ineligible carrier

You can’t claim rewards unavailable for devices on some carriers.

If you redeem a code on a device which uses one of these carriers, your gift card balance will be added but the reward will not be added to your account. 

Redeem your code again from a device on a supported carrier to get your reward:

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menuand thenRedeem.
  3. Enter the code you already entered when you redeemed your gift card the first time. 
  4. You will see two messages. The first will say “This gift card has already been redeemed.” Below it you’ll see “Congrats! You earned a reward. Get it now!” This means the reward has been added to your account. 
    • Tap Get to claim your reward.
    • Tap Not now to use it later. 
I redeemed my gift code from a country where the reward wasn't available

You can’t claim rewards from a country where rewards aren’t available.

If you redeem a code from such countries, your gift card balance will be added but the reward will not be added to your account. 

Please update your home country in Google Payments and try to redeem your code again:

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menuand thenRedeem.
  3. Enter the code you already entered when you redeemed your gift card the first time. 
  4. You will see two messages. The first will say “This gift card has already been redeemed.” Below it you’ll see “Congrats! You earned a reward. Get it now!” This means the reward has been added to your account. 
    • Tap Get to claim your reward.
    • Tap Not now to use it later. 

 

Dan is a Google Play expert and author of this help page. Leave him feedback below about the page.

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