Refund timelines
Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.
If your refund takes longer than expected, check your refund status on your Google Pay account. If the status is "Refunded," you'll see a credit on your form of payment. If the status is "Cancelled," the order was never charged and so you won't see a credit on your form of payment.
|
Payment method |
Estimated refund time |
|
Credit or debit card |
3–5 business days Processing time can be affected by the card issuer and sometimes takes up to 10 business days. If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds. |
| TrueMoney Wallet, Linepay (Thailand only) |
1–5 business days Refunds should appear in the user's account. |
| AliPayHK (Hong Kong only) |
1–5 business days Refunds should appear on the user's e-Wallet account. |
| Boost (Malaysia only) | 1–5 business days |
| Coins.ph (Philippines only) |
1–5 business days Refunds should appear on the user's account. |
|
Edy |
1–5 business days Refunds are applied to your Google Play Credit balance. |
| Efecty (Colombia only) |
1–60 business days The refund will be sent as a promotional Play balance in your Google Play account with a 12 month expiration period. |
| FPX (Malaysia only) | 7 days |
| GCash |
1–5 business days Refunds should appear in the user's account. |
| Mobile carrier billing (prepaid / pay-as-you-go) |
1–30 business days Your carrier can affect processing time and sometimes takes longer. |
|
Mobile carrier billing (postpaid / contract) |
1–2 monthly statements Your carrier can affect processing time, but refunds will usually appear within 2 monthly billing statements. If it takes longer, contact your carrier to check the status. |
|
GoPay and OVO (Indonesia only) |
1–5 days |
|
Google Play balance (gift card or credit balance) |
1 business day Refunds appear in your Google Play account. Occasionally this can take up to 3 business days. |
|
Google Pay |
1 business day Refunds appear in your Google Pay account. Occasionally this can take up to 3 business days. |
| KakaoPay (Korea only) |
3–5 business days This can sometimes take up to 10 business days. If the refund takes longer, for more detailed information, contact KakaoPay . |
| Mercado Pago (Brazil and Mexico) | 1–5 business days |
| MoMo E-Wallet (Vietnam only) | 1–5 business days |
|
my paysafecard (Poland, Cyprus, Czech Republic, Slovakia, Slovenia, Austria, Belgium, Italy, the Netherlands, Portugal) |
3–5 business days |
| Octopus O! ePay (Hong Kong only) |
1–5 business days Refunds should appear on the user's e-Wallet account. |
| Online Banking |
1–10 business days Processing time can be affected by your bank, but typically takes between 4 and 10 business days. |
|
PayPal |
3–5 business days This can sometimes take up to 10 business days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information. |
| Payco (Korea only) |
3–5 business days This can sometimes take up to 10 business days. If it takes longer, for more detailed information, contact PAYCO. |
| Paytm (India) | Refunds should appear on the user's e-Wallet account within 1–5 business days. |
| PIX (Brazil only) |
1–5 business days |
| Promptpay (Thailand only) |
|
| QIWI Кошелек (Russia and Kazakhstan) |
3–5 business days Refunds should appear in the user's account. |
| ShopeePay (Indonesia, Malaysia, Philippines, Thailand, and Vietnam) | 1–5 business days |
| Touch n Go e-Wallet (Malaysia only) |
1–5 business days |
| TrueMoney Wallet (Thailand only) | 1–5 business days |
| VTC Pay (Vietnam only) | 1–5 business days |
| ZaloPay (Vietnam only) | 1–5 business days |
| ЮMoney [YooMoney] | 1–3 business days |
| Pay at convenience stores or user bank transfer (Taiwan) |
2–3 business days Refunds should appear in the user's linked E.SUN account. |
| Verve (Nigeria only) |
1-30 business days Refunds don’t reset the maximum purchase amount. |
| Merpay (Japan only) |
1–5 business days Refunds should appear on the user's Merpay account. |
| Paypay (Japan only) |
1–5 business days Refunds should appear on the user's Paypay account. |
|
Bank transfer (Nigeria) |
2–15 business days Refunds should appear on the user's account. |
|
Carrier wallets (Ghana) |
1–3 business days Refunds should appear on the user's account. |
|
BLIK (Poland only) |
1–10 business days Based on their bank, refunds should appear on the user's account. |