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Error 214 on Movies & TV app

You may have seen this error message on your Android device:

"There was a problem playing the video (214). Try playing the video again or restarting your device."

This message can mean there's been a problem with your device, not the video you're trying to watch. If you're seeing this error message, here are some things you can try:

  • Troubleshoot the issue using the steps below
  • Try streaming or downloading your video somewhere else
  • Request a refund for your video

Troubleshoot the issue on your device

Step 1: Make sure to try restarting your phone. Often, you can fix this problem just by turning your phone off and on.

Step 2: Update your Google Play Movies & TV app.

  1. Open the Google Play Store app Google Play.
  2. Tap Menu Menu and then My Apps and games.
  3. If an update is available, tap Google Play Movies & TV and then Update.

Step 3: Update to the latest version of Android.

  1. Open the Settings app on your device.
  2. Under "System" settings, tap About phone, About tablet, or About device and then Software updates to check for available software updates.

Try streaming or downloading the video somewhere else

If you're having trouble watching a downloaded video on your device, try streaming or downloading your video on another device. You can also watch online at play.google.com/movies, using a Chromecast, or on YouTube.

Request a refund

If your video will not play correctly, you can request a refund for your video.

Andrea is a Google Play expert and author of this help page. Leave her feedback below about the page.

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