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Error: You haven't accessed the Google Play Store app on your device with this email account

This error can appear when you're trying to install an Android app on:

  • Your computer
  • An Android mobile device that isn't linked to your Google Account
  • A non-compatible device

Troubleshooting

Let us know what you're trying to do by selecting an option below.

I'm trying to use a computer to install an app on my Android phone or tablet

Link your Google Account to your phone or tablet

Important: Most apps from the Play Store can’t be installed on computers other than some Chromebooks.

  1. On your computer, go to Google Play.
  2. At the top right, click your profile picture.
  3. If you're not signed in to the right account, click Sign out, then sign in again with the right account.
  4. On your Android phone or tablet, open the Google Play Store app Google Play.
    • New device: If your device is new, sign in with your Google Account.
    • On a device you've added apps to before:
  5. Search for the app you want to install on your device.
  6. Tap Install.
  7. After you install an app, your phone or tablet links to your Google Account. Within a few minutes, you can use your computer to install apps onto your device.

Using a Kindle

Apps from Google Play can't be installed on Kindle devices. Try visiting the recommended app store for your device, like the Amazon Appstore for Kindle.

I'm trying to install an app onto this computer

Other than some Chromebooks which run the Google Play Store, apps from Google Play can't be installed on most computers. Try visiting the recommended app store for your device instead:

I'm trying to install an app on a non-Android phone or tablet (iPhone, iPad, etc.)

Apps from Google Play can't be installed on non-Android devices. Try visiting the recommended app store for your device instead:

 


Additional Troubleshooting

If the problem persists, try the following.

Using a work or school account?

If you're using a work or school Google Account, you may not be able to install Google Play apps on your device using your computer.

You can still use the Google Play Store app on your device to download apps.

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