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Error: You haven't accessed the Google Play Store app on your device with this email account

This error can appear when you're trying to install an Android app on:

  • your computer
  • an Android mobile device that isn't linked to your Google Account
  • a non-compatible device

 

Troubleshooting

Let us know what you're trying to do by selecting an option below.

I'm trying to use a computer to install an app on my Android phone or tablet

Link your Google Account and phone or tablet

  1. On your computer, go to Google Play.
  2. In the top right, click your profile picture. 
  3. If you're not signed in to the right account, click Sign out, then sign in again with the right account.
  4. On your Android phone or tablet, open the Google Play Store app Google Play.
    • New device: If your device is new, sign in with your Google Account.
    • On a device you've added apps to before: To see the account you're on, tap Menu Menu. You'll see the account you're signed in to at the top. To choose a different account on your phone or tablet, tap the Down Arrow Down Arrow. If you don't see the Down Arrow, add the account you want to link to your device.
  5. Search for the app you're trying to install. 
  6. Tap Install.
  7. After you've installed an app, your phone or tablet will be linked to your Google Account. Within a few minutes, you should be able to install apps to your device using your computer.

Using a Kindle

Apps from Google Play can't be installed on Kindle devices. Try visiting the recommended app store for your device, like the Amazon Appstore for Kindle.

 
 
I'm trying to install an app onto a computer

Other than some Chromebooks which run the Google Play Store, apps from Google Play can't be installed on most computers. Try visiting the recommended app store for your device instead:

 

I'm trying to install an app on a non-Android phone or tablet (iPhone, iPad, etc.)

Apps from Google Play can't be installed on non-Android devices. Try visiting the recommended app store for your device instead:

 


Additional Troubleshooting

If the problem persists, try the following.

Using a work or school account?

If you're using a work or school Google Account, you may not be able to install Google Play apps on your device using your computer.

You can still use the Google Play Store app on your device to download apps.

Dan is a Google Play expert and author of this help page. Leave him feedback below about the page.

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