Redeem a Google Play gift card, gift code or promotional code

You can get Google Play gift codes by email, physical gift cards or other methods of delivery. Find out where to buy gift cards or digital gifts. When you redeem this code, the gift will be added to your Google Play balance or Play library. You can also get Google Play promo codes, which can add to your Google Play balance or give you specific apps and digital content.

These Google Play products are not refundable or transferable unless required by law (for instance: underage user accounts):

• Play gift cards
• Prepaid Play balance
  • Cash top-ups
• Promotional Play balance

Use your gift card, gift code or promo code

1. Open the Google Play app .
2. At the top right, tap the profile icon.
3. Tap Payments and subscriptions Redeem gift code.
4. Enter the code.

Redeem using your computer

• Visit play.google.com/redeem.
• Enter your code.
• Click Redeem.

Redeem from Google Play gift emails

If you received a Google Play gift via email you can redeem it from the gift email.

1. Find the email that you received from the purchaser of your gift.
2. Select Redeem Gift.
3. Follow the on-screen instructions.

Tip: If you deleted or can't find the email, contact the purchaser and they can resend the email to you.

Redeem when making a purchase on Google Play

1. Go through the checkout process until you see the payment method listed.
2. Next to the payment method, select the down arrow Redeem.
3. Enter your code.
4. Follow the on-screen instructions.

Redeem codes for a subscription

Learn how to redeem codes for subscriptions.

Store banner promotions

Some promotions are available through banners in the Play Store. To turn on these promotions:

1.  Tap the banner.
2.  Follow the on-screen instructions.

Play Store rewards

Rewards are promotional codes that let you redeem discounted content in the Play Store app.

When you receive promotional codes for discounted items, you can use them immediately or save them for later. However, rewards expire if you don't use them.

To find active rewards:

1. Open the Google Play Store app .
2. At the top right, tap the profile picture.
3. Tap Offers and notifications.
4. Go to the 'Offers' tab.
   • On older versions of the Play Store app, go to Account Rewards.

Tip: We previously called some rewards 'coupons'.

Promotion redemption

Promotions require you to claim and redeem them in order to use them. Being sent an offer doesn’t redeem it.

To find offers available to you:

1. Open the Google Play Store app .
2. At the top right, tap the profile picture.
3. Tap Offers and notifications.
4. To find any eligible offers, tap the Offers tab.

If you find an offer in the 'Notifications' tab that isn’t in the 'Offers' tab:

1. Find the promotion that you want to use.
2. Select either Claim now or Get reward.
3. After you redeem the offer, you're taken to a new page with a description of the offer and the word 'Saved' next to the offer's expiry date.
   • Depending on the promotion type, you may have the option to 'use in game'.

Tips:

• Offers are linked to a single account. Other accounts can't use those offers, even on the same device.
• Many promotions have a minimum spend amount. For example, a £1 GBP credit for an app or game over £5 GBP only works when you spend over £5 GBP.
• Offers for apps and games aren't eligible for subscription purchases.
• Many promotions have an expiry date that you can find after you claim the promotions.
• Notifications expire, but the expiry date for these notifications doesn't appear.
• Offers that were already redeemed appear in the 'Rewards' page.
• If offers don't appear in the 'Rewards' page, that means that the offer expired, wasn't redeemed or belongs to a different account.

Discount coupons

You can get discount coupons through Play Store rewards or by exchanging Play Points.

All discount coupons:

• Are tied to a specific account.
  • For example, if you have multiple profiles on one device, you can't apply discounts to purchases by other accounts.
• Have a preset discount amount in a specific currency.
• Can only be applied to a purchase in the same currency.
  • Play Store doesn't support currency conversion, so you should make the purchase with a form of payment that supports the same currency as the coupon.
• Can only be applied to purchases made in the same country or region where the discount was redeemed.
  • For example, a £5 GBP discount coupon redeemed while in the UK only applies to GBP purchases made while in the UK.

Redeem a promotional code for a book

You can get Google Play promo codes to purchase specific books at reduced prices or at no charge.

1. Before you buy a book, follow the steps under promotion redemption.
   • If you don’t redeem the offer straight away, you can find it later on your offers page. 
   • If the book is available at no charge, it’s added to your library right away.
2. Add the book to your basket.
3. Complete your order. 
   • Your offer is applied to eligible purchases.
   • The book appears in your library.

To read your book, open it with the Google Play Books app or on the web.

Tip: Some promo codes have redemption limits and are applied in the order that they are received.

Problems using your gift card, gift code or promo code

Can't redeem your code

If you can't redeem your code, learn how to fix issues with gift card codes and issues with promotions. If you still have trouble or get an error message, you can contact us.

If you get an error message, contact us.

Tip: If you use a Google Account associated with an organisation like your workplace or school, some features might not work. Contact your organisation's technical staff for more information. Learn how to turn on Google services.

Problems with Play country

To use a gift card or redeem a promotional code:

• You must live in the country/region where the promotion is offered.
• Your payment method must match the country where you live.
• The country/region listed in your Google Play account must match the country/region where the gift card or promotional code is offered.
  • If you recently moved to another country/region and want to redeem gift cards, you may need to change your Google Play country.

For more information check the Google Play gift card and prepaid balance Terms of Service.

Request a refund

We can only issue a refund to the person who purchased the gift. See more information on refunds for Google Play gifts.

Purchased an item with a different account

It's not possible to share or transfer content between accounts on Google Play, even if you own both accounts. If you have multiple accounts on your device, make sure that you sign in to the account that you want to use before you complete your purchase. 

These Google Play products are not refundable or transferable unless required by law (for instance: underage user accounts):

• Play gift cards
• Prepaid Play balance
  • Cash top-ups
• Promotional Play balance

If you’ve bought an app on the wrong account, contact the app developer. They may be able to refund your purchase so that you can buy it again on the account that you want to use.

Note: You can share apps and digital content with your family with Google Play Family Library. 

Use your gift

Redeemed gifts and some promo codes appear as part of your Google Play balance. This can be used for many purchases on Google Play (and purchases on YouTube in some countries).

• Find information on the types of content that you can buy with Google Play balance.
• Browse all of Google Play’s apps, games and digital content at play.google.com or using the Google Play Store app .