Redeem a gift card, gift code or promotional code

You can get Google Play gift codes by email, physical gift cards or other methods of delivery. Find out where to buy gift cards or digital gifts. When you redeem this code, the gift will add to your Google Play balance. You can also get Google Play promo codes, which can add to your Google Play balance or give you specific apps and digital content.

Use your gift card, gift code or promo code

  1. On your Android device, open the Google Play Store app Google Play.
  2. Tap Menu Menuand thenRedeem.
  3. Enter your code. 
  4. Tap Redeem.
Redeem using your computer
  1. Visit play.google.com/redeem.
  2. Enter your code.
  3. Click Redeem.
Redeem from Google Play gift emails

If you received a Google Play gift via email you can redeem it from the gift email.

  1. Find the email that you received from the purchaser of your gift.
  2. Select Redeem Gift.
  3. Follow the on-screen instructions.

Note: If you deleted or can't find the email, contact the purchaser and they can resend the email to you.

Redeem when making a purchase on Google Play
  1. Go through the checkout process until you see the payment method listed. 
  2. Next to the payment method, select the down arrow Down arrowand thenRedeem.
  3. Enter your code.
  4. Follow the on-screen instructions.

Problems using your gift card, gift code or promo code

You can't redeem your code: If you can't redeem your code, you can try to fix problems with gift cards and promo codes. If that doesn't work, get more help.

You can't redeem your code due to error message: If you get the error message, contact us.

Google Play gift country problem: To use a gift card or promotional code, the country of your Google Play Account must match the country where the gift card or promotional code is offered. If you see a message saying 'Google Play gift cards are not valid in your country', see the 'change your Google Play Account country' section below.

You want a refund: We can only issue a refund to the person who purchased the gift. See more information on refunds for Google Play gifts.

You made a purchase using a different account:

It's not possible to share or transfer content between accounts on Google Play, even if you own both accounts. If you have multiple accounts on your device, make sure that you sign in to the account that you want to use before you complete your purchase. 

If you’ve bought an app on the wrong account, contact the app developer. They may be able to refund your purchase so that you can buy it again on the account that you want to use.

Note: You can share apps and digital content with your family with Google Play Family Library. 

Use your gift

Redeemed gifts and some promo codes appear as part of your Google Play balance. This can be used for many purchases on Google Play (and purchases on YouTube in some countries). 

Redeem codes from Flixster

Flixster is a movie & TV on-demand service, owned by Warner Bros (WB), that's shutting down in summer 2019.

You can redeem Flixster codes on Google Play to get your entitlements. Be mindful that:

  • Codes will not redeem 4K copies. All copies are in HD unless only SD is available.
  • Flixster language versions for audio tracks and subtitles are not used for matching purposes. Any language version that's available on Flixster, but not on Google Play, will not be supported.
  • Movie bundles are not supported. Flixster bundles must be split into their constituent parts. For example, if you have a 3-movie collection, you'll receive 3 eCopy codes, one for each movie in the collection.
  • We do not support TV shows at this time.
  • If you have problems when you try to redeem your code from Flixster, take a look at their website for help. You can also contact support at WBDigitalCustomerCare@warnerbros.com.

Change your Google Play account country

To redeem a gift card or promo code, your country in your Google Payments centre needs to match the country where the gift card or promo code is offered. To check your country:

  1. Go to pay.google.com.
  2. At the left side of the page, select Settings Settings.
  3. Under 'Payments profile', find the section labelled 'Country/Region'.
  4. Make sure that your country matches where the gift card or promo code is offered. To change your country, you have to create a new payments profile. 

You can update your home, business or billing address, or create a payments profile with a new country from the Google payments centre.

Need more help?

GET HELP

Was this helpful?
How can we improve it?