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During routine maintenance, a number of users were signed-out from their Google accounts. If you were affected, please sign back in using your usual username and password at https://accounts.google.com. If you can’t remember your password or can’t sign in for another reason, recover your account password here. For security reasons, our support agents are unable to assist with password issues.

Report unauthorized charges

Here's what to do if you see a charge on your card or bank statement for a digital purchase on Google Play that you didn't make.

Step 1: Identify Google Play charges

All Google Play purchases will appear on your statement under the following names:

  • GOOGLE*App developer name (for Android apps)
  • GOOGLE*content type (i.e., GOOGLE*Music)

If the charge in question isn't in one of these formats, it didn't come from Google Play. Contact your bank or card-issuer for more information.

Step 2: Check with your family and friends

If you don't recognize a Google Play transaction, check with your family and friends to see if:

  • They made the purchase, or
  • A child may have played a game that resulted in accidental charges

If you find out the charge was unauthorized and accidental but not an act of fraud, contact our support team for further help.

Tip: To help prevent unauthorized charges, learn how to use password protection on your device.

Step 3: File a claim

Once you've confirmed that the charge is from Google Play and wasn't made by anyone you know, report the charges to our support team within 65 days of the transaction.

Dan is a Google Play expert and author of this help page. Leave him feedback below about the page.

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