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Fix internet connection problems on Android devices

If you can't access the Internet on your Android device, either through an app or a website, try these troubleshooting steps.

Signs of a bad connection

  • Downloads don't start, time out,or remain at 0%.
  • Google Play is stuck on "Loading….'
  • You can't load web pages in a browser.

General troubleshooting tips for Android devices

 
  1. Restart your device. It might sound simple, but sometimes that's all it takes to fix a bad connection.
  2. If restarting doesn't work, switch between Wi-Fi and mobile data:
    • Open your Settings app and tap Network and Internet or Connections. Depending on your device, these options may be different. 
    • Turn Wi-Fi off and mobile data on, and check if there's a difference.
    • If not, turn mobile data off and Wi-Fi on and check again.
  3. Try the troubleshooting steps below.
 
Fix mobile data problems

Check that mobile data is turned on and you have a data connection

  1. Open your Settings app and tap Network and Internet or Connections and then MMobile data or Mobile data.
    • On some devices, you may need to select Data usage before you find this. 
  2. Turn Mobile data or Mobile data on. If it's already on, turn it off and on again.
  3. Check that there is a data indicator, like 2G, 3G, 4G or H, next to the signal strength bars at the top of the screen Signal.
  4. Sometimes this won't display if you have an active Wi-Fi connection. If this is the case, turn Wi-Fi off and check again.

If you don't get a signal data indicator, you may be at taime without coverage. If you can, move to a different area, or go outside, and check your signal again.

Tip: If this happens a lot, contact your mobile service provider.

Turn aeroplane mode on and off:

  1. Open your Settings app and tap Network & internet or Connections and then Airplane Mode. Depending on your device, these options may be different.
  2. Turn on Aeroplane mode.
  3. Wait for 10 seconds.
  4. Turn off Aeroplane mode.
  5. Check if the connection problems have been resolved.

If you still have problems after you complete these steps, contact your mobile service provider.

Fix Wi-Fi problems

Check that Wi-Fi is turned on and you're connected

  1. Open your Settings app and tap Network and Internet or Connections and then Wi-Fi. Depending on your device, these options may be different. 
  2. Turn Wi-Fi on.
  3. Find the Wi-Fi connection indicator at the top of your screen Wi-Fi.
  4. If this isn't displayed, or none of the bars is filled in, you may be out of range of a Wi-Fi network.
  5. Move closer to the router, check if you have a stronger Wi-Fi connection, and try again.

Restart your wireless router

If you are connecting to Wi-Fi at home, check your router's manual for instructions on how to reset it. Often you can:

  1. Unplug the router from the electrical outlet and make sure that the lights on the router go out.
  2. Wait 30 seconds.
  3. Plug the router back in and wait 30 seconds for all the lights to come back on.

If you still have connectivity issues after you complete these steps, contact your internet service provider or the host of the Wi-Fi network.

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