Fix internet connection problems on Android devices

1. Open your Settings app and tap Network & internet or Connections  Mobile data or Cellular data.
   • On some devices, you may need to select Data usage before you find this. 
2. Turn Mobile data or Cellular data on. If it's already on, turn it off and on again.
3. Check that there is a data indicator, like 2G, 3G, 4G, or H, next to the signal strength bars at the top of the screen .
4. Sometimes this won't display if you have an active Wi-Fi connection. If this is the case, turn Wi-Fi off and check again.

If you don't get a signal data indicator, you may be in an area without coverage. If you can, move to a different area, or go outside, and check your signal again.

1. Open your Settings app and tap Network & internet or Connections  Airplane Mode. Depending on your device, these options may be different.
2. Turn Airplane mode on.
3. Wait for 10 seconds.
4. Turn Airplane mode off.
5. Check if the connection problems have been solved.

If you still have problems after you complete these steps, contact your mobile service provider.

1. Open your Settings app and tap Network & Internet or Connections  Wi-Fi. Depending on your device, these options may be different. 
2. Turn Wi-Fi on.
3. Find the Wi-Fi connection indicator at the top of your screen .
4. If this isn't displayed, or none of the bars are filled in, you may be out of range of a Wi-Fi network.
5. Move closer to the router, check if you have a stronger Wi-Fi connection, and try again.