App visibility and discovery issues

If you can’t find your app on some Android devices, it’s possible that those devices aren’t supported or are excluded by your app. Learn how to review your app’s device compatibility and excluded devices.

Also, make sure that the Android devices you’re using are supported for use with Google Play.

If you’re still unable to find your app, please contact our support team.

Similar to a search on Google, Google Play search takes multiple factors into account, such as app titles, developer names, and app descriptions. To help your app get discovered, make sure that you’re following best practices for creating a comprehensive store listing.

With new apps being published every day and ongoing changes to how search results are ranked, you can expect search results to change regularly. Also, people can get different search results depending on their device, location, mobile carrier, support for available features, and more.

If you have a paid app, remember that while paid apps are available in many countries, they aren’t available in others. For more information, go to Filters on Google Play.

To make sure that your app is listed on Google Play, here’s how you can visit your store listing page:

1. Sign in to Play Console.
2. Select an app.
3. Under your app’s name, click View on Google Play.

While we don’t accept self-nominations to be featured on Google Play, you can help your app get discovered on Google Play by creating a compelling store listing with the right kind of images and videos. Top performing apps can be featured by the Google Play team on a number of promoted lists. 

You can learn more about distributing your app on Google Play on the Android Developers site.

You can learn more about rejections, removals, and suspensions in our Help Center.

Using geolocation or IP to limit your app to specific countries forces some users to rely on proxies to access it. Sometimes, this causes our systems to flag user purchases as fraudulent. To prevent issues, avoid adding geolocation or IP restrictions to your app.

Also, to ensure that you’re distributing your app to the right countries, make sure to review the countries where your app is available.

You can find complete instructions on how to run open, closed, or internal tests in our Help Center.

If you have specific questions that you need help with, contact our support team.

You can find complete instructions on how to release an app update with a staged rollout in our Help Center.

If you have specific questions that you need help with, contact our support team.