View and analyze your app's ratings and reviews

In Play Console, you can see an overview of your app's ratings, individual user reviews, and clustered data about your app's reviews.

Users can rate your app on Google Play with a star rating and review. Users can only rate an app once, but they can update their rating or review at any time.

Tip: If you're a user looking for information on reviews that you've posted, go to the Google Play Help Center.

Ratings delay and pauses

To allow us to protect your app on Google Play and automatically detect suspicious ratings and reviews activity, we do not publicly post user reviews immediately, and new ratings do not immediately impact your published rating. Instead, new submissions are generally held back for around 24 hours. You can still see and reply to new reviews, even if they aren’t yet public. This allows you to continue to provide great customer service and quickly address any issues your users may be experiencing.

If suspicious activity is detected during the 24-hour delay period, all new ratings and reviews for your app will be held back from being published publicly while we investigate. Once complete, we will unpause and remove any ratings or reviews that were found to be abusive. Notifications and status indicators on the Ratings and Reviews pages will tell you if your app is paused, and the resolution of any investigation. They also show you if each review is public or not.

Browse ratings

Browse reviews

Analyze your reviews

To help you target the most impactful improvements to your app or game, you can view top trends and issues that users mention in your app's reviews. For tips on analyzing your reviews, visit the Android Developers site.

To see top trends and issues for your app, open Play Console and go to the Reviews analysis page.

The following features are available on the web version of Play Console.

Reply to reviews

To reply to reviews from Play Console, make sure you have the "Reply to reviews" permission. You can write one public reply for each user review of your app. You can edit your reply to a review at any time.

After you reply to a user’s review, they receive a push notification and an email notification.

Email notifications include the following information:

  • Name of your app
  • Date of the user's review
  • User's rating and review of your app
  • Your reply
  • Link to contact you by email (using the contact email address listed on your app’s store listing page)

For best practices on engaging with your users through reviews, visit the Android Developers site.

Comment policies

Sign up for review notifications

To receive email notifications when users write new reviews, update existing reviews, or submit new testing feedback, you can set up your notification preferences.

To learn more about email notifications, see Manage your developer account information.

Download reports from Google Cloud Storage

You can access and download reports as CSV files from Google Cloud Storage. Reports are generated daily and accumulated in monthly CSV files.

Related content

  • Learn more about Feedback, ratings, and reviews in Play Academy.

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