View & analyze your app's ratings & reviews

With the Play Console, you can see an overview of your app's ratings, individual user reviews, and clustered data about your app's reviews.

Users can rate your app on Google Play with a star rating and review. Users can only rate an app once, but they can update their rating or review at any time.

Tip: If you're a user looking for information on reviews that you've posted, go to the Google Play Help Center.

Browse ratings

Using the Play Console website

View your app's ratings data

  1. Sign in to your Play Console.
  2. Select an app.
  3. On the left menu, select User feedback > Ratings.

Note: The way your app's rating is calculated is being updated to place greater significance on your app's most recent ratings.

At the top of the page, you can view a summary of your app’s ratings, which includes:

  • New Google Play rating: Your app’s rating with the new calculation applied. This will start being shown to users on Google Play starting in August 2019.
  • Total ratings: Number of ratings your app has received in its lifetime.
  • Lifetime rating: Your app's cumulative rating currently shown to users on Google Play.
  • Your rating vs. peers: How your app’s rating compares to a recommended set or a custom peer group that you select.

Under your app’s rating summary, you can view historical and detailed rating data, which includes:

  • Ratings over time: Select the Daily, Weekly, or Monthly tabs to see summaries of your app’s ratings. To see your app's cumulative rating, check the Lifetime rating checkbox.
  • Ratings breakdown: See how your app has performed by country, language, device, app version, or Android version.

Compare ratings to peers 

Near the top of your app’s Ratings page, in the “Ratings vs. peers” card, select Edit peer group to create a custom peer group. After you create a custom peer group, you can see how your app compares with other apps on Google Play that you select.

On your app’s Ratings page and on any “Ratings breakdown” card, you can see how your app’s ratings compare with one of the apps in your custom peer group by hovering over any of the app icons displayed on a Ratings vs. peers card.

Ratings breakdowns

In addition to the data for your app, select See details on any "Ratings breakdown" card to see how your app compares to other apps on Google Play.

  • Average rating: Your app's rating for the selected time period, number of ratings, and breakdown type.
  • Number of ratings: The number of ratings submitted for your app for the selected time period and breakdown type.
  • Share of ratings: How the number of ratings per row compares to your app's total ratings.
  • Peers' median: The average rating for apps in the same Google Play category.
  • Vs. peers' median: How your app's rating compares to apps in the same Google Play category. For example, if your app's rating is 3.9 with a difference of +1.2, similar apps have a rating of 2.7.
Using the Play Console app

When you view your ratings data with the Play Console app, you'll see your app's average Google Play rating, how individual users rated your app, and how your app performed over weekly and monthly time periods.

  1. Open the Play Console app Console app.
  2. Select an app.
  3. Scroll down and tap the "Ratings" card. To change the date range, tap the down arrow Drop-down arrow.

Browse reviews

Using the Play Console website

See reviews for production apps

  1. Sign in to your Play Console.
  2. Select an app.
  3. On the left menu, click User feedback > Reviews.
  4. Decide how you want to browse reviews.
    • Filter: To see reviews based on certain criteria like date, language, reply state, star rating, app version, device, and more, select from the available filters.
    • Sort: To see reviews based on rating, date, or helpfulness, select the "Sort by" drop-down.
    • Search: To look for specific words in your reviews, use the search box.

See beta feedback

If you have an app in the open beta program, you can access and reply to user feedback within your Play Console. Beta feedback from users is only visible to you and can't be seen on Google Play.

  1. Sign in to your Play Console.
  2. Select an app.
  3. On the left menu, click User feedback > Beta Feedback.
  4. Decide how you want to browse your feedback.
    • Filter: To see beta feedback based on certain criteria like date, language, reply state, app version, device, and more, select from the available filters.
    • Search: To look for specific words in your feedback, use the search box.
Using the Play Console app
  1. Open the Play Console app Console app.
  2. Select an app.
  3. Scroll down to the "Latest Reviews" card.
  4. To filter reviews based on language, app version, date, or star rating, tap View more reviews and then the filter icon Filter icon. Select your preferences and tap Apply filter.
Review format

Reviews are automatically translated to the language that you use on the Play Console. To see a review in its original language:

  • Using the Play Console website: Next to a translated review, select Show original review.
  • Using the Play Console app: Next to a translated review, tap the down arrow Drop-down arrow.

On each review, you can see a user's:

  • Star rating for your app
  • User name
  • Timestamp

Some reviews also include:

  • Review title (in bold)
  • Device/app version details (e.g. manufacturer, screen size, OS, version code, and language)
  • Helpful votes from other users
  • A history of your replies and any changes a user makes to a review after you reply. To show all replies separately, click Hide history at the top of a review.

Note: Ratings and reviews include different versions of the same package. App ratings don't start over when you publish a new version of your app.

Analyze your reviews

To help you target the most impactful improvements to your app or game, you can view top trends and issues that users mention in your app's reviews. For tips on analyzing your reviews, visit the Android Developers site.

To see top trends and issues for your app:

  1. Sign in to your Play Console.
  2. Select an app.
  3. On the left menu, select User feedback > Reviews Analysis.

The following features are available on the web version of your Play Console.

Highlights: see popular themes in your app's reviews

In the "Highlights" section, you'll see terms and user quotes that surface regularly in reviews written in English. Highlights update regularly to let you know about the latest user experiences with your app.

We use machine learning algorithms to create highlights and apply filters to make sure only the most relevant reviews are included.

  • For highlights to be available, your app needs to have enough similar reviews around more than one theme or topic.
  • Users can see your app's highlights on its Google Play store listing.
Reviews analysis: see how different topics impact your app rating

In the "Reviews Analysis" section, you can see how users review your app in relation to specific categories. The two reports, benchmarks and topics, analyze how each topic impacts your overall app rating.

Any data available within your "Reviews Analysis" section is only visible on the Play Console and isn't visible to users.

Types of reports

  • Benchmarks: In the benchmarks view, you'll see how users rate your app across a series of static categories used to measure all apps in the same Google Play category (e.g. Health & Fitness or Lifestyle). The benchmarks report is available for reviews written in English.
  • Topics: In the topics view, you'll see a dynamic list of terms mentioned in reviews specific to your app. The topics report is available for reviews written on devices using English, German, Hindi, Italian, Japanese, Korean, Portuguese, or Spanish.

Data points for your app

At the top of the "Benchmarks" and "Topics" sections, you can change the time period for your report. When viewing your data, you'll see the following information:

  • Common topic: A fixed set of topics relevant to most apps in the same Google Play category. Common topics include:
    • Design: Reviews that mention the app's visuals (e.g. graphics, beautiful game, looks good, etc.)
    • Privacy: Reviews that mention the ability to control information collected
    • Profile: Reviews that mention the app's signup experience (e.g. login, can’t logout, signup, etc.)
    • Resource usage: Reviews that mention the app's impact on hardware consumption (e.g. battery, memory, data, etc.)
    • Speed: Reviews that mention the app speed (e.g. lags, slow, fast, etc.)
    • Stability: Reviews that mention app failures (e.g. crashes, bugs, freezing, etc.)
    • Uninstalls: Reviews that mention user reasons for uninstalling an app (e.g. uninstall, uninstalling, uninstalled)
    • Update: Reviews that mention the latest app version (e.g. version, update, etc.)
    • Usability: Reviews that mention how users experience the flow of the app (e.g. easy to use, difficult to navigate, user friendly)
  • Topic: A dynamic set of topics that users mention most frequently specific to your app.
  • Average rating: The most negative reviews will be red with a rating of 1. The most positive reviews will be green with a rating of 5.
  • Number of reviews: The number of reviews associated with that topic. The line chart displays the change in volume over the length of time selected.
  • Effect on rating: Any red bars are bringing down your rating, and green bars are improving your rating. The width of the colored bar shows how much that topic impacts your overall rating.

Peer benchmarks

In addition to the data for your app, benchmarks show how your app compares to others in the same Google Play category.

  • Rating vs. peers: How your rating compares to apps in the same Google Play category. For example, if your app's rating for design is 3.9 with a benchmark difference of +1.2, similar apps have a rating of 2.7.
  • Number vs. peers: How the number of reviews per topic compares to apps in the same Google Play category. For example, if your app has 1,000 reviews for stability with a volume difference of 0.5x, similar apps have an average review volume of 2,000.
Updated Ratings: see how users update ratings & reviews over time

In the "Updated Ratings" section, you'll see how users have updated their ratings and reviews over the time period selected.

Types of updates from users

  • With replies: In this row, you'll see data related to users who updated their rating or review after receiving a reply to their original review.
  • Without replies: In this row, you'll see data related to users who updated their rating or review without receiving a reply to their original review.

Data points for your app

  • Returning users: Number of users who returned to Google Play to update their original rating or review.
  • Updates to ratings: Upon returning to Google Play, the "changes to ratings" section shows whether users increased, decreased, or maintained their original rating. You can use the colored bars to see how replying to reviews impacts changes to your app's rating.
    • Red: The red section shows the percentage of users who lowered their original rating.
    • Grey: The grey section shows the percentage of users who left their original rating unchanged.
    • Green: The green section shows the percentage of users who increased their original rating.
  • Average rating change: Average change to the app's rating from returning users.

Reply to reviews

To reply to reviews from your Play Console, make sure you have the "Reply to reviews" permission. You can write one public reply for each user review of your app. You can edit your reply to a review at any time.

After you reply to a user’s review, they receive a push notification and an email notification.

Email notifications include the following information:

  • Name of your app
  • Date of the user's review
  • User's rating & review of your app
  • Your reply
  • Link to contact you by email (using the contact email address listed on your app’s store listing page)

For best practices on engaging with your users through reviews, visit the Android Developers site.

Using the Play Console website

When you’re replying to a review, you can type your own reply or select a suggested reply, which is a response based on a user’s review. If you choose to use a suggested reply, you can edit it before publishing your response.

Suggested replies are only available for recent reviews written in English for developers who view the Play Console in English. Suggested replies aren’t available for reviews that you’ve already replied to.

Here’s how to reply to a review:

  1. Sign in to your Play Console.
  2. Select an app.
  3. On the left menu, click User feedback > Reviews.
  4. Under “Your reply,” type your response or select a suggested reply.
    • If you select a suggested reply and you haven’t added contact information to use in suggested replies before, type a phone number, email address, or website.
  5. Select Publish Reply.

Note: To update your contact information used in suggested replies, visit your Account details page.

Using the Play Console app
  1. Open the Play Console app Console app.
  2. Select an app.
  3. Scroll down to the "Latest Reviews" card and tap an individual review.
  4. Tap Reply and enter your text.
  5. To publish your reply, tap the arrow icon Reply arrow.
Using the Reply to Reviews API

With the Reply to Reviews API, you can retrieve and reply to reviews using third-party services like Zendesk and Conversocial or build your own custom integration.

As a courtesy to other developers, the Reply to Reviews API enforces several quotas. To request an API quota increase, fill out this form.

For more information, go to the Google Developers site.

 

Comment policies

Developer Comment Posting Policy

The public developer response feature is intended to help you resolve problems with your app and build relationships with users. Your use of Google Play is governed by the Google Play Business and Program Policies.

Please follow these policies when commenting on user reviews:

  • Make it clear and relevant: Replies should directly address the user's comment in a clear, valuable and truthful manner. Try to address the user's comment within the text of your reply.
  • Be nice: These are your users and you want to help them find a resolution, not burn bridges. Do not post content that is abusive, hateful, dismissive, or threatens or harasses others. Also, don't engage inappropriate user comments through replies. Instead, read our posting guidelines for users and learn how to report inappropriate comments. You need to follow our posting policies regardless of the nature of the message you are replying to.
  • Don't solicit or promote: Users do not find solicitations and promotions relevant or useful.
  • Keep it clean: Don't post content that is sexually explicit or contains profanity.

The use of this feature is a privilege, not a right. Failure to observe the above guidelines and any other Google Play terms may result in a suspension of your application or Google Play developer account as outlined in the Google Play terms.

Report inappropriate reviews & comments

If you see a review or comment that doesn't follow the standards of our comment posting policy, go to report inappropriate reviews.

Sign up for review notifications

To receive email notifications when users write new reviews, update existing reviews, or create new beta feedback, you can set up your notification preferences.

To learn more about email notifications, go to manage your developer account information.

Download reports from Google Cloud Storage

You can access and download reports as CSV files from Google Cloud Storage. Reports are generated daily and accumulated in monthly CSV files.

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