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View & analyze your app's ratings & reviews

With the Google Play Developer Console, you can see an overview of your app's ratings, individual user reviews, and clustered data about your app's reviews.

Users can rate your app on Google Play with a star rating and review. Users can only rate an app once, but they can update their rating or review at any time.

Tip: If you're a user looking for information on reviews you've posted, go to the Google Play Help Center.

Browse ratings

Using play.google.com/apps/publish

To see your app's ratings data:

  1. Sign in to your Google Play Developer Console.
  2. Select an app.
  3. On the left menu, select Ratings & Reviews > Ratings.

There are multiple ways to view your app ratings:

  • Ratings: At the top of the page, you'll see your app's average Play Store rating and how individual users rated your app.
  • Ratings over time: You can select from the Daily, Weekly, or Monthly tabs to see different summaries of your app ratings.
  • Ratings breakdown: See how your app has performed by country, language, device, app version, or Android version. To change the time period or minimum number of ratings required to display a country, language, device, etc., select the drop-down arrows Drop-down arrow.
Using the Play Console app

When you view your ratings data with the Play Console app, you'll see your app's average Play Store rating, how individual users rated your app, and how your app performed over weekly and monthly time periods.

  1. Open the Play Console app Console app.
  2. Select an app.
  3. Scroll down and tap the "Ratings" card. To change the date range, tap the down arrow Drop-down arrow.

Browse reviews

Using play.google.com/apps/publish

See reviews for production apps

  1. Sign in to your Google Play Developer Console.
  2. Select an app.
  3. On the left menu, click Ratings & Reviews > Reviews.
  4. Decide how you want to browse reviews.
    • Filter: To see reviews based on star rating, language, app version, or device, select from the available filters.
    • Sort: To see reviews based on rating, date, or helpfulness, select the "Sort by" drop-down.
    • Search: To look for specific words in your reviews, use the search box.

See beta feedback

If you have an app in the open beta program, you can access and reply to user feedback within your Developer Console. Beta feedback from users is only visible to you and can't be seen on the Play Store.

  1. Sign in to your Google Play Developer Console.
  2. Select an app.
  3. On the left menu, click Ratings & Reviews > Beta Feedback.
  4. Decide how you want to browse your feedback.
    • Filter: To see reviews based on language, app version, or device, select from the available filters.
    • Search: To look for specific words in your reviews, use the search box.
Using the Play Console app
  1. Open the Play Console app Console app.
  2. Select an app.
  3. Scroll down to the "Latest Reviews" card. Tap an individual review or View more reviews.
Review format

Reviews are automatically translated to the language that you use on the Developer Console. To see a review in its original language, select the Show original review link.

On each review, you can see a user's:

  • Star rating for your app
  • User name
  • Timestamp

Some reviews also include:

  • Review title (in bold)
  • Device/app version details (e.g. manufacturer, screen size, OS, version code, and language)
  • Helpful votes from other users

Note: Ratings and reviews include different versions of the same package. App ratings don't start over when you publish a new version of your app.

Analyze your reviews

To help you target the most impactful improvements to your app or game, you can view top trends and issues that users mention in your app's reviews. The following features are available on the web version of your Developer Console for reviews written in English.

Highlights: see popular themes in your app's reviews

In the "Highlights" section of your Reviews page, you'll see terms and user quotes that surface regularly in reviews of your app. Highlights update regularly to let you know about the latest user experiences with your app.

We use machine learning algorithms to create highlights and apply filters to make sure only the most relevant reviews are included.

  • For highlights to be available, your app needs to have enough similar reviews around more than one theme or topic.
  • Users can see your app's highlights on its Google Play store listing.
Reviews analysis: see how different topics impact your app rating

In the "Reviews analysis" section of your Reviews page, you can see how users review your app in relation to specific categories. The two reports, benchmarks and topics, analyze how each topic impacts your overall app rating.

Any data available within your "Reviews analysis" section is only visible on the Developer Console and isn't visible to users.

Types of reports

  • Benchmarks: In the benchmarks view, you'll see how users rate your app across a series of static categories used to measure all apps in the same Play Store category (e.g. Health & Fitness or Lifestyle).
  • Topics: In the topics view, you'll see a dynamic list of terms mentioned in reviews specific to your app.

Data points for your app

At the top of the "Benchmarks" and "Topics" sections, you can change the time period for your report. When viewing your data, you'll see the following information:

  • Common topic: A fixed set of topics relevant to most apps in the same Play Store category. Common topics include:
    • Design: Reviews that mention the app's visuals (e.g. graphics, beautiful game, looks good, etc.)
    • Profile: Reviews that mention the app's signup experience (e.g. login, can’t logout, signup, etc.)
    • Resource usage: Reviews that mention the app's impact on hardware consumption (e.g. battery, memory, data, etc.)
    • Speed: Reviews that mention the app speed (e.g. lags, slow, fast, etc.)
    • Stability: Reviews that mention app failures (e.g. crashes, bugs, freezing, etc.)
    • Uninstalls: Reviews that mention user reasons for uninstalling an app (e.g. uninstall, uninstalling, uninstalled)
    • Update: Reviews that mention the latest app version (e.g. version, update, etc.)
    • Usability: Reviews that mention how users experience the flow of the app (e.g. easy to use, difficult to navigate, user friendly)
  • Topic: A dynamic set of topics that users mention most frequently specific to your app.
  • Average rating: The most negative reviews will be red with a rating of 1. The most positive reviews will be green with a rating of 5.
  • Number of reviews: The number of reviews associated with that topic. The line chart displays the change in volume over the length of time selected.
  • Effect on rating: Any red bars are bringing down your rating, and green bars are improving your rating. The width of the colored bar shows how much that topic impacts your overall rating.

Peer benchmarks

In addition to the data for your app, benchmarks show how your app compares to others in the same Play Store category.

  • Rating vs. peers: How your rating compares to apps in the same Play Store category. For example, if your app's rating for design is 3.9 with a benchmark difference of +1.2, similar apps have a rating of 2.7.
  • Number vs. peers: How the number of reviews per topic compares to apps in the same Play Store category. For example, if your app has 1,000 reviews for stability with a volume difference of 0.5x, similar apps have an average review volume of 2,000.

Reply to reviews

You can write one public reply on each user review of your app. You can edit your reply to a review at any time.

Tip: To reply to reviews from your Developer Console, make sure you have the "Reply to reviews" permission.

Using play.google.com/apps/publish
  1. Sign in to your Google Play Developer Console.
  2. Select an app.
  3. On the left menu, click Ratings & Reviews > Reviews.
  4. In the "Reply to this review" box, type your response.
  5. Select Publish Reply.

When you reply, an email notification is sent to the user to let them know. The email notification includes the:

  • Name of your app
  • Date of the user's review
  • User's rating & review of your app
  • The text of your response
  • Link to contact you by email (using the contact email address listed on your app’s Store Listing page)
Using the Play Console app
  1. Open the Play Console app Console app.
  2. Select an app.
  3. Scroll down to the "Latest Reviews" card and tap an individual review.
  4. Tap Reply and enter your text.
  5. To publish your reply, tap the arrow icon Reply arrow.

When you reply, an email notification is sent to the user to let them know. The email notification includes the:

  • Name of your app
  • Date of the user's review
  • User's rating & review of your app
  • The text of your response
  • Link to contact you by email (using the contact email address listed on your app’s Store Listing page)
Using the Reply to Reviews API

With the Reply to Reviews API, you can retrieve and reply to reviews using third-party services like Zendesk and Conversocial or build your own custom integration.

For more information, go to the Google Developers site.


Comment policies

Developer Comment Posting Policy

The public developer response feature is intended to help you resolve problems with your app and build relationships with users. Your use of Google Play is governed by the Google Play Business and Program Policies.

Please follow these policies when commenting on user reviews:

  • Make it clear and relevant: Replies should directly address the user's comment in a clear, valuable and truthful manner. Try to address the user's comment within the text of your reply.
  • Be nice: These are your users and you want to help them find a resolution, not burn bridges. Do not post content that is abusive, hateful, dismissive, or threatens or harasses others. Also, don't engage inappropriate user comments through replies. Instead, read our posting guidelines for users and learn how to report inappropriate comments. You need to follow our posting policies regardless of the nature of the message you are replying to.
  • Don't solicit or promote: Users do not find solicitations and promotions relevant or useful.
  • Keep it clean: Don't post content that is sexually explicit or contains profanity.

The use of this feature is a privilege, not a right. Failure to observe the above guidelines and any other Google Play terms may result in a suspension of your application or Google Play Developer account as outlined in the Google Play terms.

Report inappropriate reviews & comments

If you see a review or comment that doesn't follow the standards of our comment posting policy:

  1. Go to report content issues or violations.
  2. Select the type of comment or review you want to report.
  3. Follow the instructions to report the violation.

Sign up for review notifications

You can receive email notifications when users write new reviews, update existing reviews, or create new beta feedback by setting up your email preferences.

To learn more about email notifications, go to manage your developer account information.

Download reports from Google Cloud Storage

You can download monthly reports as CSV files from Google Cloud Storage. Learn how to access and download monthly reports.

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