See your app's ratings & reviews

With the Developer Console, you can see an overview of your app’s ratings, ratings changes over time, and individual user reviews of your app.

Users can rate your app on Google Play with a star rating and review. Users can only rate an app once, but they can update their rating or review at any time.

Tip: If you're a user looking for information on reviews you've posted, go to the Google Play Help Center.

Browse ratings

To see your app's ratings data:

  1. Sign in to your Google Play Developer Console.
  2. Select an app.
  3. On the left menu, select Ratings & Reviews > Ratings.

There are multiple ways to view your app ratings:

  • Ratings: At the top of the page, you'll see your app's average Play Store rating and how individual users rated your app.
  • Ratings over time: You can select from the Daily, Weekly, or Monthly tabs to see different summaries of your app ratings.
  • Ratings breakdown: See how your app has performed by country, language, device, app version, or Android version. To change the time period or minimum number of ratings required to display a country, language, device, etc., select the drop-down arrows Drop-down arrow.

Browse reviews

See individual reviews

You can browse individual reviews that users have written for your app. To organize your app’s reviews:

  1. Sign in to your Google Play Developer Console.
  2. Select an app.
  3. On the left menu, click Ratings & Reviews > Reviews.
  4. Decide how you want to browse reviews.
    • Filter: To see reviews based on star rating, language, app version, or device, select from the available filters.
    • Sort: To see reviews based on rating, date, or helpfulness, select the "Sort by" drop-down.
    • Search: To look for specific words in your reviews, use the search box.
See popular themes in reviews

Under "Review Highlights," you'll see common themes from user reviews of your app. "Review Highlights" update regularly to let you know about the latest user experiences with your app.

We use machine learning algorithms to create "Review Highlights" and apply filters to make sure only the most relevant reviews are included.

View "Review Highlights" for an app

  1. Sign in to your Google Play Developer Console.
  2. Select an app.
  3. On the left menu, click Ratings & Reviews > Reviews.

Review Highlights availability

  • You'll see a "Review Highlights" section if your app has enough similar reviews around more than one theme or topic.
  • At this time, you'll only see "Review Highlights" for reviews written in English.
Review format

Reviews are automatically translated to the language that you use on the Developer Console. To see a review in its original language, select the Show original review link on the review.

On each review, you can see a user's:

  • Star rating for your app
  • User name
  • Timestamp
  • Helpful votes from other users

Some reviews also include a review title (in bold) and device/app version details (e.g. manufacturer, screen size, OS, version code, and language).

Note: Ratings and reviews include different versions of the same package. App ratings don't start over when you publish a new version of your app.

Reply to reviews

You can write one public reply on each user review of your app. You can edit your reply to a review at any time.

How to reply to a user review
  1. Sign in to your Google Play Developer Console.
  2. Select an app.
  3. On the left menu, click Ratings & Reviews > Reviews.
  4. In the "Reply to this review" box, type your response.
  5. Select Publish Reply.

When you reply, an email notification is sent to the user to let them know. The email notification includes the:

  • Name of your app
  • Date of the user's review
  • User's rating & review of your app
  • The text of your response
  • Link to contact you by email (using the contact email address listed on your app’s Store Listing page)
Notifications for updated user reviews

If you publicly reply to a user’s review and want to know if that user updates their review after you’ve replied, you can opt-in to receive update email notifications. After reading the updated review, you can update your reply accordingly.

 

Comment policies

Developer Comment Posting Policy

The public developer response feature is intended to help you resolve problems with your app and build relationships with users. Your use of Google Play is governed by the Google Play Business and Program Policies.

Please follow these policies when commenting on user reviews:

  • Make it clear and relevant: Replies should directly address the user's comment in a clear, valuable and truthful manner. Try to address the user's comment within the text of your reply.
  • Be nice: These are your users and you want to help them find a resolution, not burn bridges. Do not post content that is abusive, hateful, or threatens or harasses others. Also, don't engage inappropriate user comments through replies. Instead, read our posting guidelines for users and learn how to report inappropriate comments. You need to follow our posting policies regardless of the nature of the message you are replying to.
  • Don't solicit or promote: Users do not find solicitations and promotions relevant or useful.
  • Keep it clean: Don't post content that is sexually explicit or contains profanity.

The use of this feature is a privilege, not a right. Failure to observe the above guidelines and any other Google Play terms may result in a suspension of your application or Google Play Developer account as outlined in the Google Play terms.

Report inappropriate reviews & comments

If you see a review or comment that doesn't follow the standards of our comment posting policy:

  1. Go to report content issues or violations.
  2. Select the type of comment or review you want to report.
  3. Follow the instructions to report the violation.

Download reports from Google Cloud Storage

You can download monthly reports as CSV files from Google Cloud Storage. Learn how to access and download monthly reports.

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