Contact information requirements for developer accounts

Starting September 2021, all new Google Play developer accounts will be required to have verified contact details (email address and phone number). These new verification steps are to ensure that the contact information we hold is accurate and up-to-date. As part of these verification changes, we're also extending the information that we collect from developers when creating a Google Play developer account. 

This article provides an overview of these upcoming changes, and will be regularly updated with more detailed information.

Choosing an account type

Google Play will offer two developer account types: Personal and Organization. Personal and organization accounts have access to the same functionality and are able to monetize on Google Play using a payments profile; the only difference is the information we collect from you when you're setting up your account. You will be able to change your account type if your circumstances change.

Developer account for personal use

Choose a personal account if your account is for personal use. For example, if you’re a student, hobbyist, or semi-professional developer. You’ll still be able to earn money on Google Play, and invite others to join your account. 

Personal accounts are required to provide the following information:

  • Public developer name
  • Contact name
  • Contact email address (must be verified)
  • Contact phone number (must be verified)
  • Contact address
Developer account for organization or business

Choose an organization account if you’re creating an account for an organization or business. For example, if you’re engaged in commercial, industrial, professional, or governmental activities.

 Organization accounts will be required to provide the following information:
  • Public developer name
  • Contact name
  • Contact email address (must be verified)
  • Contact phone number (must be verified)
  • Organization name
  • Organization address
  • Organization phone number

Voluntary opt-in period 

Starting June 2021, account owners of existing developer accounts will be able to select their account type (personal or organization) and verify their contact email address and contact phone number. Initially, selecting an account type will be optional. However, owners of developer accounts that update their email address or phone number will be required to opt-in and provide the information for their chosen account type. Some time in October-December 2021 (date subject to change), providing this information will be mandatory for all developers.

We strongly encourage developers to voluntarily opt-in before providing this information becomes mandatory. If you have not provided this information when it becomes mandatory, you may be blocked from using Play Console.

As part of updating your developer account details and verifying your contact details, make sure to consider which contact information is best for your situation. 

Contact information best practices 

  • Make sure to keep your contact information up to date as this is how Google will communicate key information about your Google Play developer account. 
  • We may occasionally check if your account is active by emailing or calling the account owner using the details provided, so it is important these details are accurate.
  • Consider using a contact email address different to the one that you used when creating your Google Play developer account, especially if your developer account will have multiple users or is for an organization or business. You might want to consider setting up a dedicated shared inbox for this purpose, so that the right set of people within your team or organization can access these important messages.
  • The contact email address for an organization or business account should not be a generic or personal email address. Make sure to use an email address associated with your organization.
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