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Todd Margolis
Original Poster
Oct 12, 2022

Locked out and can't reset pixel watch

It's not recognizing my unlock pattern and when I try to go into recovery mode to reset the watch to factory default, I get a "no command" screen instead of the debug screen. I can't access the watch from the web or the pixel watch app on my phone. 
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Carlos Gauna (TheMalibuArtist)
Oct 13, 2022
Here's the fix all. The hard reset option described above works, it's just missing a couple vital steps.
1. Restart the watch. tap quickly on the top left and bottom right of the face when the white G label appears. This will open up the reset menu.
2. Use the scroll button to select the reset option.

This is where things got screwy until you do the below. 
Once you get to the prompt that says "No Command".  Do this.

Push in the bezel knob and simultaneously swipe up on the screen (while holding it). This will open up the debug screen. After that (you can let go of the bezel knob) and swipe down to the Factory Reset option. If I remember correctly you simply swipe up to "reboot" and it will work.  Hope that helps. 
Last edited Oct 13, 2022
Platinum Product Expert Benjamin recommended this
Original Poster Todd Margolis marked this as an answer
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justIvan
Platinum Product Expert
Oct 12, 2022
Hi Tood,

Just want to make sure, are you following the steps explained in the following article? You said that you're not able to access the Pixel Watch app on your phone? Can you explain exactly the issue? Like, what happen if you click on the app? Any error messages?


Reset to factory settings
Important: Google Pixel Watch does not have a physical reset button. Do not insert any items, such as paper clips, into the mic hole on the side of the device as this can damage your watch.
A factory reset will help resolve multiple issues you may encounter in the Google Pixel Watch app including:
  • Forgotten pin or passcode
  • "Something went wrong" error message
To resolve these issues, factory reset your Google Pixel Watch and then reconnect your Google Pixel Watch with your phone.
Tip: After you reset your watch to factory settings, all apps, settings, and data on your watch are erased.
On your phone
  1. On your phone, open the Google Pixel Watch app .
  2. Tap System  Reset and unpair watch.
On your watch
  1. On Google Pixel Watch, swipe down  tap Settings .
  2. Tap System.
  3. Scroll down and tap Disconnect & reset  Ok .
Note: If this does not work, reset through your phone's Google Pixel Watch app.
Reconnect your phone and watch with Set up Google Pixel Watch.
Last edited Oct 12, 2022
Product Expert Alumni ViviFFIX recommended this
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All Replies (22)
Benjamin
Platinum Product Expert
Oct 12, 2022
Contact pixel watch support here: https://support.google.com/googlepixelwatch/gethelp
Keep going in the troubleshooting process until you reach the option to call or chat. They should be able to help
User 6516544263531569580
Oct 14, 2022
I did what Carlos Guana (TheMalibuArtist) suggested and it worked!! It took some practice, but I'm no longer locked out and I set up my watch with a pin instead of a pattern this time. Thanks Carlos!!! 
Neysan Sturdivant
Oct 14, 2022
Carlos FTW!!! This nutty watch self selected a pin without me touching anything. I had no idea what it chose so I was immediately locked out. Looks like a big if so many are seeing this
User 8165051592976849627
Oct 14, 2022
Setting up my watch and forgot the pattern. Now I can't seem to reset the watch
justIvan
Platinum Product Expert
Oct 14, 2022
Can you try the steps that Carlos described above?
Ian Hind 2602
Oct 14, 2022
Thanks Carlos this worked great help thank you!
Todd Margolis
Original Poster
Oct 14, 2022
Thanks Carlos, that did the trick! I wish Google tech support knew about this solution. I spent a while with them on the phone & in email back-and-forths & even sent them video of the issue & they never provided this recommendation.
Thomas M 5434
Oct 15, 2022
I am officially an idiot. Pixel watch arrives today. I set it up and forget the swipe password. The watch prompts me to reset and I successfully do so with no issues via the app. I set the watch up again and forget the swipe password for a second time as I picked a different one. This time instead of waiting for the watch to prompt me to reset, I go to the app and reset from there. The app gets confused and unlinks from the phone. Now my only option is a hard reset. The watch is only 45 minutes old at this point. I search online and find the original thread that that does not include the final steps to the factory reset and I pretty much convince myself that I bricked my watch, but ultimately get it to boot up again. I finally find this updated thread. The steps involved took me back to my days of DOS prompt commands and floppy disk drives on my old "IBM compatible" PC.  Going into the bios of a brand new device is not my idea of a stress free night, but it worked. Thanks so much for posting the fix. Now I can sleep knowing that I am still an idiot, but at least I have a functioning new watch.
Princesss
Community Specialist
Oct 19, 2022
Hi folks, 

Thanks for posting in Pixel Wath Community.

I can see here that this has been sorted out. Kudos to @Carlos Gauna (TheMalibuArtist) who shared some steps. That's really helpful!

Also, thanks to our Product Experts for always helping us answer the threads.

Can anyone here confirm if they are still experiencing the same thing after trying the suggested steps? Let us know by responding to this, otherwise we'll lock this thread.

Best,
Princess
Last edited Oct 20, 2022
Steffani Tuttle
Oct 20, 2022
I have tried to get the fastboot to come up over and over and it won't work. Is it that difficult to tap in the correct spot?
Princesss
Community Specialist
Oct 20, 2022
Hi Steffani Tuttle,

Thanks for responding. How about performing a complete reset? Does it work?

Let us know if there's any progress after performing a complete reset.

Best,
Princess
Hugo Benoit
Oct 21, 2022
I have the same issue where tapping top left and bottom right after the white G appears does nothing.
 I have tried this numerous times.
I am not linked to my Pixel7.

Hugo Benoit
Oct 26, 2022
Sorry for the delay, here is the video but let me first explain the back story.
I paired the watch to my pixel 6 and did not unpair it before returning it. I then forgot my unlock pattern so now I cannot pair it to my new pixel 7.
Princesss
Community Specialist
Oct 21, 2022
Hi Hugo Benoit,

Thanks for updating us. Could you please send us a short video clip of what's happening every time you attempt to perform a reset to your Pixel Watch?

Best,
Princess 
Princesss
Community Specialist
Oct 27, 2022
Hi everyone,

Due to inactivity, I'll go ahead and lock this thread now. Feel free to start a new thread if you need assistance with your Pixel Watch and we'd be glad to assist you further.

Best,
Princess
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