File a warranty claim for your Pixel Tablet and Charging Speaker Dock

If your Pixel Tablet or Charging Speaker Dock becomes defective through no fault of your own, you may be able to return it for replacement. Accidental damage isn't covered under warranty.

Important:

  • Walk-in Pixel Tablet repair services are not available at this time, but you may be able to get it replaced if your device is in-warranty and your claim is covered.
  • As part of our commitment to sustainability, we may remove the printed warranty from the Pixel Tablet's packaging. You can check the model and region warranty during tablet setup. This information is available on your tablet even if you also received a printed warranty. To find the warranty, open your tablet's Settings app Settings app and then tap About tablet and then Limited warranty.

Note: Warranty terms can vary based on the country or region where you bought your device. You can get online and phone support everywhere we sell Pixel Tablet.

Step 1: Troubleshoot the problem

  1. Try these steps to fix the issue:
    1. Troubleshoot charging issues.
    2. Troubleshoot issue connecting to the Charging Speaker Dock.
  2. For more help, contact Pixel Tablet support.

Step 2: Check your Pixel Tablet's warranty

The interactive warranty checker will help you check your warranty coverage, find solutions to common device issues, or connect with our team.
Note: You must be signed into your Google account to use the interactive warranty checker.

Step 3: Replace your Pixel Tablet and Charging Speaker Dock

Important: To obtain warranty service, you must follow Google's procedures. We need your name, contact information, and serial number(s). We may also need your proof of purchase and help to answer our diagnostic questions for your tablet's issues.

1. Find your serial number:

You’ll need your Pixel Tablet, Charging Speaker Dock, or bundle serial number depending on which device you need help with.

Pixel Tablet's serial number

  1. Open your tablet's Settings app Settings app.
  2. Tap About tablet and then Model.
  3. Check under 'Serial number'.

    Note: You can also find the serial number on the back of your tablet, located below the Google logo and pins, and on the device box that comes with the tablet and dock.

Charging Speaker Dock's serial number

  1.  After you set up Hub mode, open your tablet's Settings app Settings app.
  2. Tap Hub Mode and then Dock settings.
  3. Check under "Serial number."


    Note: You can also find the serial number etched under the dock next to the reset button.

    Dock serial number

Bundle serial number

  1.  Open your Google Store order at store.google.com.
  2. Click your Google Account display photo or your name's initials and then Orders .
  3. Click on the order that contains the Pixel Tablet bundle.

    Note: For orders from third-party retailers, you need to provide the serial number from your receipt or third-party store account.

2. Pick your support option:

Pick your support option based on your device’s warranty status or if you purchased Preferred Care coverage.

Preferred Care

If you purchased Preferred Care, you can make a claim online or over the phone:

  • Online: To start a claim, visit mydeviceprotect.com. Have your device’s serial number ready.
  • Phone: Call Assurant at 877-406-4372. You must provide a credit card, debit card, or eCheck to pay the service fee/deductible, as listed in the service fee/deductible chart.

Learn more about Preferred Care and how to file a claim.

In-warranty

If your Pixel Tablet is under warranty and your claim is covered, you can get your Pixel Tablet and/or Charging Speaker Dock replaced by contacting us. 

Important

  • Pixel Tablet repair services are not available at this time, but you may be able to get it replaced if your device is in-warranty and your claim is covered.

Contact Us

Learn more about how to contact us.

Out of warranty

 If your Pixel Tablet is out of warranty or your claim isn't covered, you can get your Pixel Tablet replaced out of warranty at the Google Store. 

Important: If you bought your Pixel Tablet from another retailer, you still need to contact the Google Store for out-of-warranty claim support.

Tip: If you bought your Pixel Tablet in a different country or region, check the printed warranty that came in your tablet's box. If we don't sell Pixel Tablets where you are, you may not be able to get online or phone support there. For Pixel Tablet region availability, check this article.

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