If your Pixel Tablet or Charging Speaker Dock becomes defective through no fault of your own, you may be able to return it for replacement. Accidental damage isn't covered under warranty.
Important:
- Walk-in Pixel Tablet repair services are not available at this time, but you may be able to get it replaced if your device is in-warranty and your claim is covered.
- As part of our commitment to sustainability, we may remove the printed warranty from the Pixel Tablet's packaging. You can check the model and region warranty during tablet setup. This information is available on your tablet even if you also received a printed warranty. To find the warranty, open your tablet's Settings app
tap About tablet
tap About tablet Note: Warranty terms can vary based on the country or region where you bought your device. You can get online and phone support everywhere we sell Pixel Tablet.
Step 1: Troubleshoot the problem
- Try these steps to fix the issue:
- For more help, contact Pixel Tablet support.
Step 2: Check your Pixel Tablet's warranty
Step 3: Replace your Pixel Tablet and Charging Speaker Dock
Important: To obtain warranty service, you must follow Google's procedures. We need your name, contact information, and serial number(s). We may also need your proof of purchase and help to answer our diagnostic questions for your tablet's issues.
1. Find your serial number:
You’ll need your Pixel Tablet, Charging Speaker Dock, or bundle serial number depending on which device you need help with.
Pixel Tablet's serial number
- Open your tablet's Settings app
.
- Tap About tablet
- Check under 'Serial number'.
Note: You can also find the serial number on the back of your tablet, located below the Google logo and pins, and on the device box that comes with the tablet and dock.
Charging Speaker Dock's serial number
- After you set up Hub mode, open your tablet's Settings app
- Tap Hub Mode
- Check under "Serial number."
Note: You can also find the serial number etched under the dock next to the reset button.
Bundle serial number
- Open your Google Store order at store.google.com.
- Click your Google Account display photo or your name's initials
.
- Click on the order that contains the Pixel Tablet bundle.
Note: For orders from third-party retailers, you need to provide the serial number from your receipt or third-party store account.
2. Pick your support option:
Pick your support option based on your device’s warranty status or if you purchased Preferred Care coverage.
Preferred Care
If you purchased Preferred Care, you can make a claim online or over the phone:
- Online: To start a claim, visit mydeviceprotect.com. Have your device’s serial number ready.
- Phone: Call Assurant at 877-406-4372. You must provide a credit card, debit card, or eCheck to pay the service fee/deductible, as listed in the service fee/deductible chart.
In-warranty
If your Pixel Tablet is under warranty and your claim is covered, you can get your Pixel Tablet and/or Charging Speaker Dock replaced by contacting us.
Important:
- Pixel Tablet repair services are not available at this time, but you may be able to get it replaced if your device is in-warranty and your claim is covered.
Out of warranty
If your Pixel Tablet is out of warranty or your claim isn't covered, you can get your Pixel Tablet replaced out of warranty at the Google Store.
Important: If you bought your Pixel Tablet from another retailer, you still need to contact the Google Store for out-of-warranty claim support.
- Devices sold in the US and EU: Get started with an out-of-warranty claim.
- Devices sold in Australia, Canada, and Japan: Contact us for additional support.
Tip: If you bought your Pixel Tablet in a different country or region, check the printed warranty that came in your tablet's box. If we don't sell Pixel Tablets where you are, you may not be able to get online or phone support there. For Pixel Tablet region availability, check this article.