May 20, 2024

Pixel Buds Pro Last known location not available

Hi everyone,I'm experiencing an issue with my Pixel Buds, and I'm hoping someone here might be able to help. My Pixel Buds aren't showing their location on the Find My Device app, and I've tried several troubleshooting steps with no success. Here's what I've done so far

Resetting the Pixel Buds: I performed a factory reset on the Pixel Buds, and connected them with fast pair. but this didn’t resolve the issue

Checking Google Account Settings: I ensured that location services are enabled and that my Google account settings are correctly configured.

Despite these efforts, the Pixel Buds still don’t appear on the Find My Device app. Has anyone else experienced this problem or have any suggestions on what else I can try? Your assistance would be greatly appreciated.

Thanks in advance!

Andrew

Details

Other,Android device,Google Pixel Buds Pro

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All Replies (3)

JojoSimz

Jun 2, 2024

Hey did you ever find the reason?

I have a sneaking suspicion that this has to do with Google's new rollout of the Timeline Feature. When I use my old google account (Timeline not yet rolled out - it is still the old Location History), it works just fine. When I use it on my new account (Timeline feature rolled out and replaced Location History) I get this exact issue. On the settings for my Pixel Buds Pro on my Pixel 8, it says "Enable Location and Location History" to use this feature. I obviously can't for Location History because it's now Timeline. It really should say "Enable Location and Timeline". Also - in my Location Permissions, when I click "view system" - Google Location History is set to "Never allow" - EVEN THOUGH I HAVE TIMELINE ENABLED. THERE IS NO WAY TO ENABLE THE OLD LOCATION HISTORY/GIVE IT PERMISSIONS AFTER THE TIMELINE ROLLOUT (it just sends me to my Activity Settings, where I can only toggle Timeline). Fun fact - remember my old account? When I use that account, Google Location History DOES have the necessary permissions.

Would LOVE an update - if anyone has any.

User 9497513084431458354

Jun 28, 2024

I am also having the same issue. I spoke with Google, they were little to no help. They said to monitor and send feedback. I really hope they resolve this issue soon, although during my conversation they were unaware that it was even an issue. I told them to google it. Also no one i spoke with at google, uses a google product- that is concerning.

Neel Patel 1302

Jul 6, 2024

Following...

quagsirus

Jul 8, 2024

I'm having the same problem and found this in my location settings. I can't change it from Don't Allow but I think this proves that Timeline is a fully separate feature rather than just a rename, and the pixel buds most likely depend on this Google Location History app being enabled and working.

Ideally someone at google could edit the find my device feature to use Google Maps instead (the provider of Timeline I think)

quagsirus

Jul 8, 2024

Relevant (probably) issue tracker post: https://issuetracker.google.com/issues/334272318