Fix Pixel Buds that won't charge

Important: Allow your earbuds’ battery to fully empty before recharging them to 100%.

If you're having trouble charging your Pixel Buds or their charging case, it can be due to a few different issues. Sometimes, it's a simple fix like a poor connection or a dirty charging port.

This guide will walk you through common scenarios and provide troubleshooting steps to help you get your Pixel Buds back to a full charge.

Troubleshooting charging problems

Step 1: Make sure your Pixel Buds are clean, the charging case has power, and you have the charging cord

Tip: Your Google Pixel Buds and Google Pixel Buds A come with a USB-A to USB-C cable.

Clean the charging contacts: Use a dry, soft cloth to wipe the magnetic charging contacts on both your Pixel Buds and inside the charging case. Learn how to clean your Pixel Buds.
Charge the case: Make sure your charging case is fully charged. You can check the case's status light if it's charging properly. Learn how to charge the charging case.
Check the charging cord: Ensure your charging cable is undamaged and free of any obstructions.
For wireless charging: Try repositioning the case on the charging surface.

Step 2: Put your Pixel Buds back in the charging case

Check the eartips: Make sure the eartips are securely attached to your earbuds.
Place the earbuds in the case: Put each Pixel Bud back into its charging case.
Check on the status light: The status light on the case should blink when each earbud is correctly placed. If a light doesn't appear, gently adjust the earbud until the light comes on.

Tip: You can also try to close and open the lid. This helps to adjust your buds into the exact right sitting orientation.

Step 3: Charge your Pixel Buds for at least 30 minutes

Plug in the case: While your earbuds are inside, connect the charging case to a power source.
Charge for 30 minutes: Let your Pixel Buds charge for at least 30 minutes before trying to pair them again.
Pair your earbuds: After charging, follow the steps to pair your Pixel Buds with your device. Learn how to pair your Pixel Buds.

Step 4: If your Pixel Buds still don't charge, reset the Pixel Buds and charging case

If your Pixel Buds still haven't charged, the next step is to reset them.

Pixel Buds (Gen 1)

Important: For safe charging of your Pixel Buds, be sure to read and follow the safety instructions in the "Be Safe" guide that comes with your earbuds.

Charge your Google Pixel Buds

Match the L and R indicators of the Pixel Buds to the charging case magnetized pockets.
Once they're in, press down to make sure the charging pins are firmly in place. After placing your earbuds in their pockets, secure the cord by wrapping it around the rim of the charging case. This helps you carry your Pixel Buds while they're charging.

A green LED light appears, indicating that your Pixel Buds are charging.

Tip: The charging case must be closed for your Pixel Buds to charge properly.

Charge your Google Pixel Buds case

Plug the included USB-C to USB-A cable into a power source. It will take about 1.5 hours to fully charge the case from 0% to 100%.

Learn when to charge your Pixel Buds

Get up to 5 hours of listening time on a single charge. When you're running low, simply place your Pixel Buds back in their charging case.

A fully charged case can recharge your earbuds multiple times, giving you up to 24 hours of total listening time.

Google Pixel Buds battery performance statistics are approximate and are based on listening time, audio control, and other factors. Actual results may vary. The case must be sufficiently charged. Testing conducted September 2017 on pre-production Pixel Buds connected to a pre-production Pixel 2 phone. Total listening times are approximate and are measured using fully charged Google Pixel Buds and a fully charged case for the first Google Pixel Buds recharge cycle. Actual results may vary. Google Pixel Buds battery testing conducted in September 2017 on pre-production Pixel Buds connected to a pre-production Pixel 2 phone.