If you can't sign in, follow these steps to increase your chances of getting back into your Google Account:
- Go to the account recovery page.
- As you complete the steps, use as many of the tips below as you can. (You might not see all the questions described here.)
If you have already tried to recover your account and received a 'Google couldn't verify this account belongs to you' message, you can try again.
Try not to skip questions. If you're unsure of an answer, take your best guess rather than moving on to another question.
- Use a computer, phone or tablet where you frequently sign in
- Use the same browser (such as Chrome or Safari) that you usually do
- Be in a location where you usually sign in; for example, at home or at work
Details matter, so avoid typos and pay attention to uppercase and lowercase letters.
If you're asked for the last password that you remember, enter the most recent one that you recall.
- If you don't remember your last password: Use a previous one that you do remember. The more recent it was, the better.
- If you can't confidently recall any previous passwords: Take your best guess.
If you're asked a security question and you:
- Don't remember the answer: Take your best guess.
- Know the answer but didn't recover your account on your first try: Consider a different variation of the answer. For example, try 'NY' instead of 'North Yorkshire' or 'Phil' instead of 'Philip'.
If you're asked to enter an email address that you can check now, enter one that you've added to your account. Here are some examples:
- A recovery email address helps you get back in and is where we send you security notifications.
- An alternative email address is one that you can use to sign in.
- A contact email address is where you get information about most Google services that you use.
If you're asked why you can't access your account, include helpful details.
Some examples are:
- You're travelling.
- You get a specific error message.
- You think that your account was compromised because of malware or another reason.
- You changed your password last week and can't remember it.
If your description matches the information that we have, this similarity can help your case.
Check your spam folder for a message from our team
Important: Google never asks for your password over email, phone call or message. Only enter your password at accounts.google.com.
If you expected an email from our team but can't find it, check your spam or junk folder for an email with the subject, 'Your Google Support Enquiry'.
Still can't get in? Consider creating a replacement Google Account.