Troubleshoot the Nest Home Report
Why parts of your Home Report are missing
There are a few reasons why your Home Report might not include all the information you were expecting:
Not enough data: If we didn’t get data from every day of the month, we may not be able to give you an accurate estimate of your energy use, safety activity, or Works with Nest product activity. For example, this can happen if you’ve turned off your thermostat while you’re away on vacation. In these cases, we may make our best guess (if we are missing only a few days), or we simply won’t include sections of your report that we don’t have enough data for.
Offline: If your Nest product has been offline for a while, it might stop appearing in your Home Report. We do this in order to keep your Home Report relevant and useful. As soon as your product gets connected again, it will automatically start appearing in the next month's Home Report.
If your device is continuously offline because you’re not using it anymore, you might want to remove it from your account in the Nest app.
No monthly total: There are also sections of the report where we give you a total for the month - like your total Nest Leaf count. If you haven’t earned any Nest Leafs in a month, then we won’t show you that section.
How to start or stop receiving the Home Report
You need to have Nest products connected to Wi-Fi and added to your account in the Nest app in order to receive the Home Report. You won’t receive the Home Report if you’ve opted out of product emails from Nest. Each person who shares access to your home can change their individual setting. You can verify your email settings in the Nest app:
- Tap Settings on the app home screen.
- Select Notifications.
- Choose Nest Home Report. You may need to scroll down to see this.
- Tap the switch to turn Nest Home Report on or off.
If you’re still not receiving the Home Report, see the article below for further troubleshooting.